Bilingual Office Assistant

Keystone Health; Pennsylvania; On-site; USD 17,000 - 28,000; Part time

Job summary

Keystone Health is seeking a Bilingual Office Assistant to support the Statewide Agricultural Worker Program data entry in the Practice Management/EHR system. The role includes welcoming patients, handling calls, processing check-ins, and assisting with billing and reporting.

This PRN 19-hour-per-week position requires a high school diploma and bilingual English/Spanish communication. The schedule includes Tuesday 2:00 pm–8:00 pm, Wednesday 12:00 pm–8:30 pm, and Thursday 12:00 pm–5:00 pm in

Qualifications

• Bilingual English and Spanish required for patient and staff communication.
• Strong data-entry skills with accuracy and speed.
• Customer service orientation and professional interaction with patients.

Responsibilities

• Enter Statewide Agricultural Worker Program data into the Practice Management/EHR system accurately.
• Greet patients and assist visitors professionally.
• Answer and route calls and relay messages promptly.
• Perform check-in/check-out in EPIC and handle payments and deposits as needed.
• Provide back-up administrative support to the Office Manager.
• Assist with billing-related tasks and monthly reports.
• Maintain filing systems and monitor office supplies.

Skills

Bilingual English/Spanish

Data entry

Customer service

Computer proficiency

Education

High school diploma or GED

Tools

EPIC

MS Office

Job description

At Keystone Health, we aspire for you to feel empowered and fulfilled as you work towards our shared mission of delivering heartfelt care. Earn a living where your heart truly belongs.## Bilingual Office Assistant## AWP Southcentral## Gardners, PA.## PRN - 19 hours per week## Work Days/Hours: Tuesday, 2:00 pm - 8:00 pm; Wednesday, 12:00 pm - 8:30 pm; Thursday, 12:00 pm - 5:00 pmThe primary function of the Bilingual Office Assistant is to accurately and efficiently enter data for the Statewide Agricultural Worker Program into the Practice Management/EHR system while providing administrative support and serving as a backup to the Office Manager as needed. ### Essential Duties and ResponsibilitiesThe following duties are representative of the position and are not intended to be all-inclusive: * Perform clerical and administrative tasks, including sorting and distributing mail, filing documents, faxing, making copies, and completing errands such as post office visits.* Greet and assist patients, visitors, and guests in a professional and courteous manner.* Answer and route incoming telephone calls.* Receive, document, and relay messages accurately and promptly.* Complete patient check-in and check-out processes in EPIC, including collecting payments, balancing and closing cash drawers, preparing balance sheets, generating closing and deposit reports, and forwarding required reports and deposit documentation.* Prepare and submit the monthly gas usage report for the company vehicle.* Maintain organized and accurate filing systems.* Monitor and replenish office supplies as needed.* Coordinate the maintenance and proper functioning of office equipment.* Perform data entry in EPIC, including patient registration, contracted clinic encounters, telephone encounters, medication refill requests, and appointment scheduling.* Provide administrative coverage and support for the Office Manager during absences or as assigned.* Assist with billing-related functions and processes.* Prepare and maintain monthly reports.* Perform other duties and responsibilities as assigned. ### Education and ExperienceHigh school diploma or General Education Degree (GED) required. One to three months of related experience and/or training preferred, or an equivalent combination of education and experience. Strong computer proficiency, keyboarding skills, and accurate data entry abilities are required.### Language SkillsExcellent verbal and written communication skills in both English and Spanish are required. The ability to effectively communicate with patients, staff, and community members in both languages is essential.Keystone Health is an Equal Opportunity Employer### Leading the Way to a Healthier Community!Keystone Health is a well-established, community-based, non-profit organization that delivers high-quality health care to individuals and families with and without insurance.Keystone Health recognizes that a positive work culture in healthcare is essential for a successful organization. A positive work culture at Keystone Health includes employee appreciation, recognized autonomy, communication, building connections, encouraging collaboration, following ethical practices, and supporting employee wellbeing.As an employee at Keystone Health, our hope is that you will feel empowered and fulfilled, working towards our shared mission of providing care that comes from the heart.