Bilingual Office Assistant

Catholic Charities of the Archdiocese of Milwaukee; Milwaukee (WI); On-site; USD 27,000 - 29,000; Full time

Benefits offered by this job

Health insurance

403(b) with match and annual contrib.

Paid holidays and PTO

Job summary

Catholic Charities of the Archdiocese of Milwaukee is seeking a Bilingual Office Assistant for our Milwaukee office. You will be the welcoming face and voice for clients, providing essential administrative support to therapists, social workers, and program staff to ensure timely, respectful, and well-coordinated care.

Responsibilities include greeting clients, handling English/Spanish communications, scheduling appointments, maintaining records, and keeping the office running smoothly.

Qualifications

• Fluency in both English and Spanish required.
• High school diploma or GED required.
• 1+ year of receptionist/administrative experience preferred.

Responsibilities

• Welcome and support clients by answering calls and greeting visitors.
• Schedule and coordinate client appointments and reminders.
• Maintain accurate records in the client database and assist with billing, insurance, and forms.
• Keep the office running smoothly by processing mail, deposits, and organizing supplies and calendar.

Skills

Bilingual (English/Spanish)

Education

High school diploma or GED

Tools

Microsoft Office

Job description

Who We Are

Catholic Charities has been serving individuals and families across southeast Wisconsin since 1920. Inspired by Catholic social teaching, we believe every person deserves to be treated with dignity, compassion, and respect. Our programs provide professional, compassionate human services to children, families, and adults who are seeking support, stability, and hope in the midst of life's challenges. Join an organization where mission, professionalism, and service come together to make a difference in people's lives. Catholic Charities has been recognized by the Milwaukee Journal Sentinel as a Top Workplace annually since 2020.

What You'll Do

As a Bilingual Office Assistant at our Milwaukee office, you will be the welcoming face and voice of Catholic Charities for clients who are often facing life's toughest challenges. You will provide essential administrative support to our Therapists, Social Workers, and program staff so clients receive timely, respectful, and well-coordinated care. This role is about more than paperwork; it is about making every interaction count and helping clients feel supported.

• Welcome and Support Clients: Answer phone calls and greet visitors, providing information about agency programs and helping clients access the services they need.
• Serve English- and Spanish-Speaking Clients: Assist clients with compassion and professionalism in both English and Spanish, including preparing letters and correspondence.
• Schedule and Coordinate Appointments: Schedule client appointments, make reminder calls, and keep program staff up to date on client schedules.
• Maintain Accurate Records: Enter and update information in the client database and support billing, insurance information, reports, and agency forms.
• Keep the Office Running Smoothly: Process mail and deliveries, assist with weekly deposits, and organize supplies, invoices, and the office calendar.

Salary & Benefits

$19.50 - $21.00 per hour

Catholic Charities offers a competitive benefits package designed to support your well-being, growth, and work-life balance.

• Competitive health, dental, and vision insurance
• 403(b) Retirement with a 2% match and 4% annual contribution
• Generous PTO structure and 11 paid holidays
• Public Service Loan Forgiveness (PSLF) eligible employer
• Ongoing training and professional development
• Business casual dress every day and casual Fridays!

Qualifications

• Fluency in both English and Spanish required.
• High school diploma or GED required.
• One or more years of experience as a receptionist, administrative assistant, or in a similar role required.
• Experience in nonprofit, social services, medical billing, or a medical office preferred.
• Proficiency in Microsoft Office and comfort learning database and scheduling software required.
• Ability to work Monday through Friday, 8:30 a.m. to 5:00 p.m., required.

Why Join Us?

As an Office Assistant, you are often the first person our clients talk to when they reach out for help, many during some of the hardest moments of their lives. Your warmth, organization, and attention to detail help clients feel welcomed and respected, and allow our Therapists and Social Workers to focus on what matters most: helping clients. This role is ideal for a friendly, dependable, bilingual professional who wants to use their skills to make a real difference in the local community.