Bilingual MRI Call Center Agent

Page Mechanical Group, Inc.; Atlanta (GA); On-site; USD 20,664 - 30,307; Full time

Job summary

Ortho Sport and Spine Physicians in Georgia seeks a patient-focused MRI scheduling coordinator. You will handle inbound/outbound calls, confirm appointments, and provide courteous service to patients.

You will use EMR and spreadsheets to organize schedules, schedule/reschedule MRI appointments, and ensure confidentiality per HIPAA/OSHA standards. A reliable, detail-oriented team player with strong communication is ideal.

Qualifications

• Knowledge of HIPAA and OSHA standards.
• Ability to maintain confidentiality.
• Detail-oriented, able to multi-task and own tasks.
• Ability to work independently.
• Prior customer service experience.
• Strong phone and verbal communication skills.

Responsibilities

• Engage in active listening with callers and confirm or clarify MRI appointments.
• Use EMR, spreadsheets and provided materials appropriately.
• Answer or call patients regarding MRI appointments.
• Schedule and reschedule MRI appointments.
• Meet performance quotas.

Skills

Phone skills

Verbal communication

Attention to detail

Multitasking

Confidentiality

Independent work

Customer service

Education

High school diploma

Tools

EMR system

Spreadsheet software

Typing speed

Job description

SUMMARY:

Ortho Sport and Spine Physicians is a rapidly expanding orthopedic practice, with clinics in Georgia, South Carolina, Kentucky and Tennessee. Additionally, there is an Ambulatory Surgery center in Atlanta. The practice specialises in providing state-of-the-art, minimally invasive treatment of complex neck and spine problems, as well as sports related injuries and conditions.

The agent will need to handle many MRI inbound and outbound calls to our patients. Provide outstanding service to our patients by answering questions, addressing concerns, scheduling MRI appointments. The successful candidate must be reliable, polite and adaptable. Candidate should be patient-focused, efficient and detail oriented.

DUTIES:

• Engaging in active listening with caller, confirming or clarifying scheduled MRI appointments
• Utilizing EMR, spreadsheets and given material appropriately
• Answering or making calls out to patients pertaining to MRI
• Scheduling, rescheduling MRI appointments
• Meeting quotas

REQUIREMENTS:

• Knowledge of HIPAA and OSHA standards as pertains to the job
• Proven ability to maintain confidentiality
• Attentive to detail, proven ability to multi-task and take ownership of assigned tasks
• Ability to work independently
• Previous experience in customer service
• Strong phone and verbal communication skills

EDUCATION AND EXPERIENCE:

• High school diploma or equivalent
• 1-3 years of experience in call center environment
• Good data entry and typing skills
• Bilingual