Bilingual Mortgage Support Rep – Remote M/W

Planet Home; Irving (TX); Hybrid; USD 38,000 - 47,000; Full time

Job summary

Planet Home is seeking a Customer Service Representative I - Bilingual to resolve borrower inquiries on current mortgage loans received via inbound/outbound calls. As a bilingual agent, you will handle inquiries in the customer’s preferred language and provide accurate information.

This role requires strong verbal and written communication, the ability to work in a fast-paced environment, and precise notes in the servicing system. Training and benefits support career growth.

Qualifications

• High school diploma or equivalent required.
• General call center experience preferred.
• Experience with loan servicing is a plus.
• Experience using second language professionally preferred.

Responsibilities

• Responds to borrower inbound calls concerning their account and ensures high quality service while following regulatory requirements.
• Prioritizes business needs and completes outbound calls as volume allows.
• Performs follow-up tasks to ensure customer satisfaction and resolution.
• Other duties as assigned.

Skills

Bilingual (English/Spanish)

Verbal communication

Written communication

Customer service

Problem solving

Multitasking

MS Windows

Education

High school diploma or equivalent

Job description

Planet Home is seeking a Customer Service Representative I - Bilingual to resolve borrower inquiries on current mortgage loans received via inbound/outbound calls. As a bilingual agent, you will handle inquiries in the customer’s preferred language and provide accurate information.

This role requires strong verbal and written communication, the ability to work in a fast-paced environment, and precise notes in the servicing system. Training and benefits support career growth.