Bilingual Mortgage Servicing Customer Service Representative

Leidos LLC; Indianapolis (IN); On-site; USD 30,000 - 32,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

401K

Life and AD&D

Voluntary disability

Paid time off

11 holidays

Job summary

Leidos is seeking full-time Bilingual Mortgage Servicing Professionals at the FHA Resource Center in Indianapolis, IN. Our team supports HUD in their mission to create strong, sustainable communities and quality affordable homes.

You will handle FHA mortgage guidance and procedures, with a focus on customer service and accurate documentation. Opportunities include training, pensionish benefits, and company-wide mobility.

Qualifications

• Strong written and verbal communication; bilingual English/Spanish.
• High school diploma or GED required.
• Minimum 2 years mortgage servicing experience and 1 year in contact center.
• Ability to obtain Public Trust clearance.
• Keyboarding 40 wpm.

Responsibilities

• Provide excellent customer service via calls and emails on FHA guidelines and procedures.
• Locate answers in a knowledge base to acknowledge client requests.
• Follow standard operating procedures for topics, systems, and contact channels.
• Document all contacts in a database.
• Stay up to date on FHA mortgage processes and procedures.

Skills

Bilingual EN/ES

Time management

Communication skills

Typing 40 wpm

Customer service

Multitasking

Education

High school diploma / GED

Tools

CRM systems

Job description

Leidos is seeking full-time Bilingual Mortgage Servicing Professionals at the FHA Resource Center in Indianapolis, IN. Our Leidos Mortgage Customer Service team supports the US Department of Housing and Urban Development (HUD), Office of Single-Family Housing in their Mission to create strong, sustainable, inclusive communities and quality affordable homes for all. As a Mortgage Servicing Customer Service Representative, you will make a difference in the lives of others, while expanding your knowledge of Federal Housing Administration (FHA) mortgage policies and procedures.

Location & Schedule

Mortgage Servicing opportunities available: 10:00 am - 6:30 pm ET in Indianapolis, IN (subject to change based on customer needs).

Monday – Friday schedule with no weekend work.

Benefits

• Access to benefits on day one, including medical and dental insurance, 401K, Life, AD&D, and Voluntary Disability plans.
• Immediate and ongoing training to support your success.
• Discounted Leidos stock purchase and other Employee Discounts.
• Company-wide career mobility.
• Company-sponsored Public Trust eligibility upon hire.
• Voluntary overtime may be available based on business needs.
• Paid Time Off (PTO) accrued based on Leidos policy, up to 15 days a year.
• 11 paid holidays per year.

Job Responsibilities

• Provide excellent customer service, answering a variety of calls and emails from the mortgage servicing industry and the public on FHA guidelines and procedures.
• Use your knowledge of mortgage servicing to locate answers in a knowledge database to acknowledge client’s requests.
• Follow standard operating procedures for various topics, systems, and contact channels.
• Document all of your contacts in a database.
• Keep up to date on FHA mortgage processes and procedures.

Required Qualifications

• The capability to navigate multiple computer systems and applications, and utilize search tools to provide information to our clients.
• Excellent time management skills and dependability.
• Strong written and verbal communication skills, including telephone etiquette.
• Keyboarding proficiency of at least 40 words per minute.
• High School diploma or General Educational Development (GED) certificate.
• Minimum of 2 years of mortgage servicing work history (e.g. loan servicing specialist, loss mitigation specialist).
• Minimum of 1 year of contact center experience or telephone customer service experience.
• Ability to obtain a Public Trust Security clearance, which includes a credit check and background investigation.
• Monday – Friday, based on business needs.
• Bilingual in English and Spanish - verbal and written.

Desired Qualifications

• FHA knowledge/experience.
• Contact Center experience (Omnichannel).

Salary & Pay

**The pay for this position is approximately between $22.00 to $23.00 per hour.**

Pay Range: Pay Range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.

Company Culture & Values

Leidos is a global leader providing solutions to make the world safer, healthier, and more efficient through technology, engineering, and science. Our company believes in engaging, developing, and empowering our diverse and valued people to foster a culture of creativity and growth.

Pay and Benefits

Pay and benefits are fundamental to any career decision. That's why we craft compensation packages that reflect the importance of the work we do for our customers. Employment benefits include competitive compensation, Health and Wellness programs, Income Protection, Paid Leave and Retirement. More details are available here.

Data Security

Securing Your Data Leidos will never ask you to provide payment-related information at any part of the employment application process. And Leidos will communicate with you only through emails that are sent from a Leidos.com email address. If you receive an email purporting to be from Leidos that asks for payment-related information or any other personal information, please report the email to [e-mail].

EEO Statement

Commitment and Diversity All qualified applicants will receive consideration for employment without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, or any other basis prohibited by law. Leidos will also consider for employment qualified applicants with criminal histories consistent with relevant laws.