Mortgage Servicing - Customer Service Representative

Mmbba; Albuquerque (NM); On-site; USD 28,000 - 30,000; Full time

Benefits offered by this job

Medical and dental insurance

401K plan

Life, AD&D insurance

Paid Time Off

11 paid holidays

Job summary

Leidos is seeking a Mortgage Servicing Customer Service Representative for the FHA Resource Center in Albuquerque, NM. This full-time role supports HUD's mission and involves handling calls and emails about FHA guidelines and procedures.

You will use multiple systems, document contacts, and stay current on FHA mortgage processes. The position offers weekday hours, benefits from day one, and paid training to help you succeed.

Qualifications

• High School diploma or GED.
• 2+ years mortgage servicing experience.
• 1+ year of contact center or telephone support experience.
• Ability to obtain Public Trust clearance (credit check and background).

Responsibilities

• Provide mortgage servicing customer service via calls and emails on FHA guidelines.
• Navigate systems to locate answers using knowledge base.
• Document contacts in database and follow SOPs.
• Stay updated on FHA mortgage processes.

Skills

Customer service

Mortgage servicing

Multichannel support

Education

High School diploma or GED

Job description

Leidos is seeking full-time Mortgage Servicing Professionals at the FHA Resource Center in Albuquerque, NM.

Our Leidos Mortgage Customer Service team supports the US Department of Housing and Urban Development (HUD), Office of Single-Family Housing in their Mission to create strong, sustainable, inclusive communities and quality affordable homes for all.

As a Mortgage Servicing Customer Service Representative, you will make a difference in the lives of others, while expanding your knowledge of Federal Housing Administration (FHA) mortgage policies and procedures.

What’s in it for you?

• Monday - Friday schedule with no weekend work.
• Access to benefits on day one, including medical and dental insurance, 401K, Life, AD&D, and Voluntary Disability plans.
• Immediate and ongoing training to support your success.
• Discounted Leidos stock purchase and other Employee Discounts.
• Company-wide career mobility.
• Company-sponsored Public Trust eligibility upon hire.
• Voluntary overtime may be available based on business needs.
• Paid Time Off (PTO) accrued based on Leidos policy, up to 15 days a year.
• 11 paid holidays per year.

Mortgage Servicing opportunities available:

• 9:35am - 6:05pm EST. (subject to change based on customer needs).

As a Mortgage Servicing Customer Service Representative, you will:

• Provide excellent customer service, answering a variety of calls and emails from the mortgage servicing industry and the public on FHA guidelines and procedures.
• Use your knowledge of mortgage servicing to locate answers in a knowledge database to acknowledge client’s requests.
• Follow standard operating procedures for various topics, systems, and contact channels.
• Document all of your contacts in a database.
• Keep up to date on FHA mortgage processes and procedures.

To be a successful Mortgage Servicing Customer Service Representative, you will possess:

• The capability to navigate multiple computer systems and applications, and utilize search tools to provide information to our clients.
• Excellent time management skills and dependability.
• Strong written and verbal communication skills, including telephone etiquette.
• Keyboarding proficiency of at least 40 words per minute.

Required Qualifications:

• High School diploma or General Educational Development (GED) certificate.
• Minimum of 2 years of mortgage servicing work history (e.g. loan servicing specialist, loss mitigation specialist).
• Minimum of 1 year of contact center experience or telephone customer service experience.
• Ability to obtain a Public Trust Security clearance, which includes a credit check and background investigation.

Desired Qualifications:

• FHA knowledge/experience.
• Contact Center experience (Omnichannel).

About Leidos

Leidos is a global leader providing solutions to make the world safer, healthier, and more efficient through technology, engineering, and science. Our company believes in engaging, developing, and empowering our diverse and valued people to foster a culture of creativity and growth.

** The pay for this position is $20-$22 per hour.**

Pay and Benefits

Pay and benefits are fundamental to any career decision. That's why we craft compensation packages that reflect the importance of the work we do for our customers. Employment benefits include competitive compensation, Health and Wellness programs, Income Protection, Paid Leave and Retirement. More details are available at www.leidos.com/careers/pay-benefits.

If you're looking for comfort, keep scrolling. At Leidos, we outthink, outbuild, and outpace the status quo - because the mission demands it. We're not hiring followers. We're recruiting the ones who disrupt, provoke, and refuse to fail. Step 10 is ancient history. We're already at step 30 - and moving faster than anyone else dares.

Commitment to Non-Discrimination

All qualified applicants will receive consideration for employment without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, or any other basis prohibited by law. Leidos will also consider for employment qualified applicants with criminal histories consistent with relevant laws.