Mortgage Origination - Customer Service Representative

Leidos LLC; Indianapolis (IN); On-site; USD 28,000 - 30,000; Full time

Benefits offered by this job

Health insurance

401(k)

Life insurance

AD&D

Employee discounts

PTO

11 holidays

Job summary

Leidos LLC in Indianapolis, IN is seeking a full-time Mortgage Origination Customer Service Representative to support HUD’s FHA program. Leidos provides benefits, training, and career mobility as part of its customer service team.

The role uses your mortgage background—from loan processor to underwriter—to help clients while learning FHA policies and procedures. Strong communication and multitasking are essential for success.

Qualifications

• High school diploma or GED is required.
• Minimum of 2 years of mortgage origination experience.
• Minimum of 1 year of contact center or telephone customer service experience.
• Ability to obtain a Public Trust security clearance.

Responsibilities

• Provide excellent customer service via calls and emails on FHA guidelines.
• Locate answers in knowledge databases to assist clients.
• Follow standard operating procedures for topics, systems, and channels.
• Document all contacts in the database and stay updated on FHA processes.

Skills

Communication skills

Time management

Telephone etiquette

Typing speed 40 wpm

Education

High School diploma or GED

Tools

Mortgage origination software

CRM systems

Job description

Leidos is seeking full-time Mortgage Origination Professionals at the FHA Resource Center in Indianapolis, IN. Our Leidos Customer Service team supports the US Department of Housing and Urban Development (HUD), Office of Single-Family Housing in their Mission to create strong, sustainable, inclusive communities and quality affordable homes for all.

As a Mortgage Origination Customer Service Representative, you will use your mortgage background as a Loan Processor, Loan Officer, Underwriter, or other loan origination professional to help make a difference in the lives of others, while expanding your knowledge of Federal Housing Administration (FHA) mortgage policies and procedures.

What’s in it for you?

• Access to benefits on day one, including medical and dental insurance, 401K, Life, AD&D, and Voluntary Disability plans.
• Immediate and ongoing training to support your success.
• Discounted Leidos stock purchase and other Employee Discounts.
• Company-wide career mobility.
• Company-sponsored Public Trust eligibility upon hire.
• Voluntary overtime may be available based on business needs.
• Paid Time Off (PTO) accrued based on Leidos policy, up to 15 days a year.
• 11 paid holidays per year.

Responsibilities

• Provide excellent customer service, answering a variety of calls and emails from the lending industry and the public on FHA guidelines and procedures.
• Use your knowledge of the mortgage industry to locate answers in a knowledge database to acknowledge the client’s requests.
• Follow standard operating procedures for various topics, systems, and contact channels.
• Document all of your contacts in a database.
• Keep up to date on FHA mortgage processes and procedures.

Requirements

• The ability to navigate multiple computer systems and applications and utilize search tools.
• Excellent time management skills and dependability.
• Strong written and verbal communication skills, including telephone etiquette.
• Keyboarding proficiency of at least 40 words per minute.

Required Qualifications

• High School diploma or General Educational Development (GED) certificate.
• Minimum of 2 years of mortgage origination experience (e.g. loan originator, loan processor, junior underwriter, loan officer).
• Minimum of 1 year of contact center experience or telephone customer service experience.
• Ability to obtain a Public Trust Security clearance, which includes a credit check and background investigation.

Preferred Qualifications

• FHA Knowledge/background.
• Contact Center experience (Omnichannel).
• Bilinguals English and Spanish - verbal and written.

Leidos is a global leader providing solutions to make the world safer, healthier, and more efficient through technology, engineering, and science. Our company believes in engaging, developing, and empowering our diverse and valued people to foster a culture of creativity and growth.

The pay for this position is $20-$22 per hour.

This position is covered under the Service Contract Act and is subject to minimum wage demands as well as the minimum Health and Welfare benefits. Leidos will ensure that all provisions are met through their wages and benefits.

Pay and Benefits

Pay and benefits are fundamental to any career decision. That's why we craft compensation packages that reflect the importance of the work we do for our customers. Employment benefits include competitive compensation, Health and Wellness programs, Income Protection, Paid Leave and Retirement. More details are available here.

Securing Your Data Leidos will never ask you to provide payment-related information at any part of the employment application process. And Leidos will communicate with you only through emails that are sent from a Leidos.com email address. If you receive an email purporting to be from Leidos that asks for payment-related information or any other personal information, please report the email to [e-mail].

Commitment and Diversity

All qualified applicants will receive consideration for employment without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, or any other basis prohibited by law. Leidos will also consider for employment qualified applicants with criminal histories consistent with relevant laws.