Bilingual Customer Service Representative (IND)

Leidos LLC; Indianapolis (IN); On-site; USD 17,000 - 28,000; Full time

Benefits offered by this job

Medical and dental insurance

401K

Life, and AD&D plans

Immediate and ongoing training

Discounted Leidos stock purchase

Public Trust eligibility upon hire

Overtime may be available

Paid Time Off accrued up to 15 days a

11 paid holidays per year

Job summary

Leidos LLC in Indianapolis, IN seeks a full-time Bilingual Customer Service Representative to support HUD FHA programs. You will answer calls and emails from renters and homeowners, provide guidance, document interactions, and follow SOPs in a high-volume environment.

Fluent English and Spanish are required, with at least 2 years in a contact center. The role is on-site, with a daytime schedule, comprehensive benefits from day one, and ongoing training to advance within Leidos.

Qualifications

• Minimum of 2 years of experience in a high-volume contact center environment.
• Bilingual and fully fluent in both English and Spanish (written and verbal).
• High School diploma or GED.
• Experience following Standard Operating Procedures (SOPs).
• Experience navigating knowledge bases, FAQs, and internal support tools.

Responsibilities

• Reply to calls and emails from the public on housing and FHA mortgages.
• Utilize SOPs to answer customer requests.
• Deliver excellent customer service in a high-volume call center.
• Document customer communications within an internal database.

Skills

Bilingual (English/Spanish)

Customer service

Call center experience

Education

High School Diploma or GED

Tools

SOP adherence

Knowledge base navigation

Job description

Leidos is seeking full-time Bilingual Customer Service Representatives at our FHA Resource Center in Indianapolis, IN. Our Leidos Customer Service team supports the US Department of Housing and Urban Development (HUD), Office of Single-Family Housing in their Mission to create strong, sustainable, inclusive communities and quality affordable homes for all.

As a Bilingual Customer Service Representative, you will assist renters, homebuyers, and homeowners regarding their housing requests. This is a great opportunity to gain knowledge of HUD rental assistance programs and to learn about FHA Housing Administration (FHA) mortgage programs through ongoing training while delivering excellent customer service to connect others with program resources.

What's in it for you?

• Monday - Friday schedule with no weekend work
• Access to benefits on day one including medical and dental insurance, 401K, Life, and AD&D plans
• Immediate and ongoing training to support your success
• Discounted Leidos stock purchase and other Employee Discounts
• Company-wide career mobility
• Company-sponsored Public Trust eligibility upon hire
• Voluntary overtime may be available based on business needs
• Paid Time Off (PTO) accrued based on Leidos policy, up to 15 days a year
• 11 paid holidays per year

Please Note: This position is On-Site (in office) at 5757 Decatur Blvd., Indianapolis, IN 46241.

The pay rate is $20.42 per hour.

Opportunities available: Full-time 10:00 am - 6:30 pm ET in Indianapolis, IN (must be able to work 11:30 am - 8:00 pm ET based on customer needs).

Responsibilities

• Reply to calls and emails from the public on housing and FHA mortgages.
• Utilize knowledge base and follow Standard Operating Procedures (SOPs) to answer customer requests.
• Deliver excellent customer service in a high-volume call center, including responding to customer complaints.
• Document customer email and phone communications within an internal database.

Required Qualifications

• Minimum of 2 years of experience in a high-volume contact center environment, including responding to customer complaints.
• Bilingual and fully fluent in both English and Spanish (written and verbal).
• High School diploma or General Educational Development (GED) certificate.
• Experience following Standard Operating Procedures (SOPs) to ensure accurate and consistent responses.
• Experience navigating and utilizing knowledge bases, FAQs, and internal support tools to provide timely and accurate information.
• Ability to successfully obtain a Public Trust Security clearance, which includes a credit check and background investigation.

Preferred Qualifications

• Call Center (Omnichannel) background.
• Experience in rental property management or mortgage servicing, including handling complaints.

Leidos is a global leader providing solutions to make the world safer, healthier, and more efficient through technology, engineering, and science. Our company believes in engaging, developing, and empowering our diverse and valued people to foster a culture of creativity and growth.

This position is covered under the Service Contract Act and is subject to minimum wage demands as well as the minimum Health and Welfare benefits. Leidos ensures that all provisions are met through their wages and benefits.

If you're looking for comfort, keep scrolling. At Leidos, we outthink, outbuild, and outpace the status quo - because the mission demands it. We're not hiring followers. We're recruiting the ones who disrupt, provoke, and refuse to fail. Step 10 is ancient history. We're already at step 30 - and moving faster than anyone else dares.

Pay and benefits are fundamental to any career decision. That's why we craft compensation packages that reflect the importance of the work we do for our customers. Employment benefits include competitive compensation, Health and Wellness programs, Income Protection, Paid Leave and Retirement.

Commitment and Diversity All qualified applicants will receive consideration for employment without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, or any other basis prohibited by law. Leidos will also consider for employment qualified applicants with criminal histories consistent with relevant laws.

Pay Range: The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.