Bilingual Mortgage Processor

CommunityAmerica Credit Union; Kansas City (MO); On-site; USD 45,000 - 60,000; Full time

Job summary

CommunityAmerica Credit Union is seeking a Mortgage Processor to manage documentation for mortgage loans while ensuring exceptional customer service. This role requires a strong understanding of mortgage processes, attention to detail, and the ability to handle confidential information. Ideal candidates will have at least two years of processing experience and be bilingual. Join us to contribute to member growth and engagement within our vision.

Benefits

Medical insurance

Vision insurance

401(k)

Tuition assistance

Student loan assistance

Paid paternity leave

Paid maternity leave

Disability insurance

Qualifications

• Requires strong knowledge of mortgage lending and exceptional customer service.
• Must be bilingual and able to handle sensitive information.
• Two years of processing experience is needed.

Responsibilities

• Compile documentation for mortgage loan approvals.
• Handle a workload of 25-35 loans with minimal assistance.
• Cross-sell the full suite of financial products.
• Maintain confidentiality and provide exceptional service.

Skills

Strong knowledge of mortgage lending processes

Attention to detail

Customer service skills

Communication skills

Conflict resolution

Bilingual

Education

High school diploma or equivalent

Two years Processing experience

Tools

Spreadsheet software

Word processing software

Job description

2 days ago Be among the first 25 applicants

The Processor position is responsible for the compilation of all documentation necessary to garner approval on conventional, government and portfolio first mortgage loans.

Duties & Responsibilities

• Responsible for delivery of exceptional service levels during the processing of the mortgage loans, to both the member and the credit union. Survey results to be at company’s standards at 95.00%.
• Ability to handle a case load of 25-35 loans of all loan types with minimal assistance.
• Support the Credit Union vision to drive member growth & engagement by cross-selling the CU’s full suite of financial products to help our members.
• Demonstrate behaviors that are consistent with the credit union’s values, philosophies, and leadership characteristics.
• Work with other departments to insure the workflow or process is providing the best service to the members.
• Promotes honest and open communication throughout the credit union and with our clients.
• Ability to handle sensitive information and maintain strict confidentiality.
• Flexible to work extended hours during heavy workload periods.
• Perform other duties as assigned

Requirements

• Strong knowledge of mortgage lending processes and practices.
• Strong attention to detail.
• High level of customer service skills.
• Ability to handle multiple tasks.
• Ability to communicate effectively in writing and orally.
• Ability to resolve interpersonal conflict and miscommunications.
• Knowledge of spreadsheet software and ability to use word processing software.
• Ability to maintain a high level of confidentiality.
• Must be bilingual.
• Must be able to be bonded.

Education and Experience Requirements:

• This position requires at least two years Processing experience.
• High school diploma or equivalent required.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Customer Service

• Industries

  Banking and Financial Services

Referrals increase your chances of interviewing at CommunityAmerica Credit Union by 2x

Inferred from the description for this job

Medical insurance

Vision insurance

401(k)

Tuition assistance

Student loan assistance

Paid paternity leave

Paid maternity leave

Disability insurance

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