Mortgage Call Center Agent- Customer Service

MidFirst Bank - Default; Oklahoma City (OK); Vor Ort; USD 19.000 - 30.000; Vollzeit

Benefits dieser Stelle

Monthly performance-based incentive-

Flexible schedules (full/part-time)

Bilingual pay differential: +$2/hour (

Extensive on-the-job training

Friendly business casual atmosphere

Zusammenfassung

Midland Mortgage, a division of MidFirst Bank, is seeking a Mortgage Call Center Agent to provide telephone support for mortgage servicing inquiries. You will handle inbound and outbound calls, accept payments, provide documents, and assist borrowers in staying in their homes while ensuring regulatory compliance and a positive customer experience.

The role offers on-site work, classroom-style training, performance bonuses, and Spanish/English bilingual pay differentials.

Qualifikationen

• High School diploma or equivalent required.
• Minimum 1 year of customer service experience.
• Strong communication, problem-solving, and attention to detail.
• Call center or mortgage servicing experience encouraged to apply.

Aufgaben

• Handle inbound and outbound calls to assist Midland Mortgage customers.
• Own the customer experience and meet performance benchmarks.
• Respond empathetically, document interactions, and escalate complex cases as needed.
• Ensure compliance with regulatory guidelines in all communications.

Kenntnisse

Customer service

Call center

Bilingual (Spanish/English)

Ausbildung

High School diploma or equivalent

Jobbeschreibung

Mortgage Call Center Agent- Customer Service

Job Category: Customer Service/Call Center

Requisition Number: MORTG005462

• Posted : October 27, 2026
• Full-Time
• On-site

Locations

Showing 1 location

Description

Position Summary (What Will You Do?)

Midland Mortgage, a division of MidFirst Bank, is one of the most successful home mortgage servicers in the country. We are looking for energetic individuals with excellent communication skills who enjoy helping others in a team-oriented contact center environment. The Contact Center Agent will provide telephone support to Midland Mortgage customers related to the servicing of their mortgage loan accounts via both inbound and outbound telephone interactions. Customer inquiries addressed involve, but are not limited to, accepting payments, providing documents, answering questions related to mortgage verification, escrow, payoff, property damage claims, and helping borrowers with past due accounts find solutions to remain in their homes and avoid foreclosure. All interactions must meet regulatory compliance standards, while actively managing the customer experience by demonstrating empathy, patience and professionalism.

Reasons to Join Our Team

• In addition to base pay, this position is eligible for monthly performance-based incentive bonuses.
• Various available full and part-time work schedules within our business hours of 8AM-7PM Monday-Friday and 9AM-1PM Saturday. Must be available to work one Saturday 9AM-1PM per month.
• Bilingual candidates fluent in both Spanish and English will earn an additional $2 per hour.
• Extensive classroom-style on the job training program in home mortgage servicing operations and communications.
• Friendly business casual atmosphere.

Essential Functions (My day-to-day may look like…)

• Operate within a fast-paced, dynamic call center environment, utilizing advanced telephony systems to address a wide range of customer inquiries and issues as outlined in the position summary.
• Take full ownership of the customer experience, consistently meeting individual and team performance benchmarks aligned with industry-best practices.
• Ensure positive customer experiences by recognizing and responding to emotional cues from customers with compassion and understanding, creating a supportive and reassuring environment, building trust and maintaining composure during challenging interactions.
• Document all communication in compliance with regulatory guidelines, with appropriate escalation of complex cases.

Requirements (What will make me competitive?)

• High School diploma or equivalent required (college degree or some college preferred).
• Minimum of 1 year of customer service experience, preferably in a high-volume or fast-paced environment.
• Strong communication, problem-solving abilities, and attention to detail.
• Candidates with previous call center and/or mortgage servicing experience are strongly encouraged to apply.

#MM

Qualifications

Behaviors

Preferred

Enthusiastic:

Shows intense and eager enjoyment and interest

Experience

Preferred

1-3 years:

1-3 years:Call Center

1-3 years:

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.