Bilingual Member Contact Specialist I

Advia Credit Union; Kalamazoo (MI); Hybrid; USD 22,000 - 27,000; Full time

Benefits offered by this job

Bilingual premium

Health insurance

401(k) with company match

Paid time off

Paid holidays

Tuition reimbursement

Free Telemedicine

Employee Assistance Program (EAP)

Job summary

Advia Credit Union is hiring a Member Contact Specialist to deliver exceptional member service. You will handle calls, answer questions, service accounts, and recommend products that meet members' financial needs.

You will speak with members and Advia teammates to ensure accurate, confidential, and efficient solutions. The role offers a bilingual premium and a hybrid work model, with Spanish language proficiency tested as part of the process.

Qualifications

• Willingness to learn and be coached.
• Strong communication skills (verbal and written).
• Ability to ask questions for clarification.
• Patience in member interactions.
• Customer service experience preferred (teachable).
• Team-centered mentality and helping others.

Responsibilities

• Provide outstanding service and support to members and Advia teammates; answer questions, service accounts, and recommend suitable products and services.
• Handle incoming calls and offer solutions that the caller needs, becoming the voice of Advia.
• Create an exceptional member experience through accuracy, confidentiality, and efficiency.

Skills

Communication skills

Patience

Customer service

Team player

Job description

Employment Type:

Full-Time, Hybrid

Entry Salary Range:

$16.06-$19.27 per hour with an incentive opportunity based on individual performance.

Advia offers a bilingual premium for this role.

This premium acknowledges and compensates bilingual employees who regularly use their language skills to assist our members. Proficiency testing is required, with a specific need for Spanish language proficiency.

Comprehensive Benefits Package

We’re committed to supporting your well-being and work-life balance through a robust benefits offering:

Health & Wellness

• Medical, dental, and vision insurance to keep you and your family healthy.

Financial Peace of Mind

• 401(k) with company match, life insurance, and disability coverage.

Time Off

• Generous paid time off (PTO), paid holidays, and paid parental leave*.

Professional Growth

• Learning and development programs, plus tuition reimbursement* to support your career journey.

Additional Perks

• Free Telemedicine
• Employee Assistance Program (EAP)
• Wellness initiatives
• Paid Community Action Volunteer Hours
• Parental Leave and Tuition Reimbursement are available after one year of service.

Advia offers a bilingual premium for this role.

This premium acknowledges and compensates bilingual employees who regularly use their language skills to assist our members. Proficiency testing is required, with a specific need for Spanish language proficiency.

What You’ll Do

You will get to provide outstanding service and support to our members and your fellow Advians. You will be the expert, to answer member’s questions, service their accounts, and recommend products and services that will best fit their financial needs. You will receive incoming calls and offer solutions whether that be a product, service or resource that the caller requires (or could benefit from) while creating an exceptional experience. You will get to be the voice of Advia.

What To Know About Advia

Advia is a fast-growing Credit Union. We are in the top 3% of credit unions in the United States and serve almost 200,000 members with assets over $3 Billion. We are deeply rooted in the communities we serve and have a passion for placing our members needs above all else. Our culture can only be described as \"work hard, play hard.\"

Why You Should Work For Us

There are a lot of reasons why you should join the Advia team. As a team member of Advia, you can expect regular and constructive guidance, development opportunities, great benefits, dedicated co-workers, and engaged leaders. We are committed to Equal Employment Opportunity and are a proud Veteran & Military Friendly Employer. We would encourage you to come see the Advia life!

Excited to hear more…here are the deets of the position:

We are looking for people that are dedicated, driven and willing. Fostering relationships and building trust is what we do! Our members depend on us to display the highest level of service by maintaining accuracy/confidentiality/efficiency, knowing our products and services, and offering them the best solutions to fit their needs. Advias Member Contact Specialists are always geared up and ready to provide quick responses and on the spot solutions. This position is very fast paced and fun! So, get your positive, outgoing, people helping people mentality ready and make sure you are verbally ready to rock and roll while you are here!

What You’ll Need

• A willingness to learn and desire to be coached.
• Strong communication skills.
• Ability to ask questions for clarification.
• Patience.
• Customer service experience is strongly preferred, but we can teach this too!
• A team centered mentality.
• A passion for helping people.

Want to see more?

Check us out on our social media for an inside look at what the #advialife is all about.