Bilingual Member Support Specialist

Lever, Inc.; Orlando (FL); Remote; USD 18,000 - 26,000; Full time

Benefits offered by this job

Paid training

Benefits after 60 days

Job summary

Five Star Solutions is seeking a Member Support Specialist to serve as the first point of contact for members and clients. You will handle inbound/outbound calls, respond to texts and emails, and manage cases with accuracy to ensure a positive customer experience.

This fully remote role supports residents in designated US states. The position starts at $16 per hour with a $1 night/weekend differential, a 40-hour work week, and paid training after onboarding.

Qualifications

• Must speak fluent English and Spanish.
• High school diploma or equivalent.
• Minimum 1 year of customer service, call center, support, or case management experience preferred.
• Strong verbal and written communication skills.
• Excellent active listening skills.
• Strong interpersonal and relationship-building abilities.
• Ability to communicate clearly, professionally, and empathetically.
• Strong attention to detail and commitment to accuracy.
• Ability to manage multiple tasks and priorities simultaneously.
• Strong organizational and time-management skills.
• Ability to work independently and as part of a team.
• Proficiency with CRM, case management, or customer support systems.
• Basic computer and data-entry skills.

Responsibilities

• Handle inbound and outbound phone calls professionally and efficiently.
• Respond to customer inquiries via text, email, and other communication channels.
• Create, update, and manage customer cases within company systems.
• Document all interactions accurately and completely.
• Resolve routine customer issues and inquiries at first contact whenever possible.
• Escalate complex issues to the appropriate team when necessary.
• Follow established processes, workflows, and compliance requirements.
• Maintain accurate records and ensure data integrity.
• Monitor open cases and follow up as needed to ensure timely resolution.
• Meet quality, productivity, and service-level expectations.
• Collaborate with internal teams to resolve customer concerns.
• Provide a positive, empathetic, and professional customer experience.

Skills

Fluent English

Spanish

Active listening

Communication skills

Attention to detail

Time management

Organizational skills

Multitasking

Empathy

Independent and team work

CRM experience

Data entry

Education

High school diploma or equivalent

Tools

CRM systems

Case management software

Data entry tools

Job description

The Member Support Specialist serves as the first point of contact for members, clients, or customers. This roleis responsible forhandling inbound and outbound calls, responding to text messages and emails, managing case work, documenting interactions accurately, and ensuring a positive customer experience. The ideal candidate is an excellent communicator with strong interpersonal skills, exceptional attention to detail, and the ability to manage multiple priorities in a fast-paced environment.

This is a remote position for those that reside in = AL, FL, GA, ID, IA, IN, KS, LA, MI, MO, MS, NE, NV, NC, ND, OH, OK, PA, SC, SD, TX, TN, UT, VA, WV, WI, WY

Qualifications

• Must be able to Speak, Read, & Write fluently in English & Spanish
• High school diploma or equivalent.
• Minimum 1 year of customer service, call center, support, or case management experience preferred.
• Strong verbal and written communication skills.
• Excellent active listening skills.
• Strong interpersonal and relationship-building abilities.
• Ability to communicate clearly, professionally, and empathetically.
• Strong attention to detail and commitment to accuracy.
• Ability to manage multiple tasks and priorities simultaneously.
• Strong organizational and time-management skills.
• Ability to work independently and as part of a team.
• Proficiencywith CRM, case management, or customer support systems.
• Basic computer anddata-entryskills.

Essential Functions

• Handle inbound and outbound phone calls professionally and efficiently.
• Respond to customer inquiries via text, email, and other communication channels.
• Create, update, and manage customer cases within company systems.
• Document all interactions accurately and completely.
• Resolve routine customer issues and inquiries at first contact whenever possible.
• Escalate complex issues to theappropriate teamwhen necessary.
• Follow established processes, workflows, and compliance requirements.
• Maintainaccuraterecords and ensure data integrity.
• Monitor open cases and follow up as needed to ensuretimelyresolution.
• Meet quality, productivity, and service-level expectations.
• Collaborate with internal teams to resolve customer concerns.
• Providea positive, empathetic, and professional customer experience.

$16 - $16 an hour

Starting pay - $16/hr plus shift differential(extra $1/hr nights & wkds)

Working hours - 10:00am-8:00pm (EST) ; Work Days - M-F

Paid Training - typically 1-2 weeks in length from 9:00am-6:00pm Mon-Fri (EST)

Status - Full Time 40 hours, Benefit eligible 1st of month after 60 days

Five Star Solutions values diversity and is committed to cultivating a professional, diverse workforce by hiring the best people available and providing the best service possible to our customers. Five Star is an EOE/Veterans/Disabled/LGBT employer and participates in the E-verify program.