Bilingual Member Service & Teller Specialist

Randolph-Brooks Federal Credit Union; San Antonio (TX); On-site; USD 28,000 - 30,000; Full time

Job summary

Randolph-Brooks Federal Credit Union in San Antonio, TX seeks a Branch Member Service Representative at the Rigsby branch to provide frontline service as a hybrid Teller/Personal Banker.

You'll handle transactions, assess fraud risk, and educate members on RBFCU products while pursuing growth and professional development through our Learning and Development program. Bilingual English/Spanish is preferred and may qualify for a bilingual premium after certification.

Qualifications

• High School diploma or GED required.
• Six months of work experience in financial services, customer service or sales preferred.
• Flexible Monday–Saturday schedule and ability to cover locations within the region.
• Ability to sit or stand for extended periods and use basic office equipment.
• Bilingual English/Spanish preferred.

Responsibilities

• Provide enthusiastic, professional service to members and prospective members across in-person, video, drive-thru and telephonic channels.
• Process a variety of transactions while maintaining cash control and compliance with policies.
• Engage with members through consultative, needs-based conversations to identify financial needs and suggest suitable products and services.
• Assist with opening, updating, and closing accounts and coordinate with other departments as needed.
• Support sales culture and meet or exceed minimum sales goals while upholding branch standards.

Skills

Customer service

Sales experience

Communication skills

Bilingual English/Spanish

Problem solving

Attention to detail

Education

High School diploma or GED

Tools

PC

Office software

Job description

Randolph-Brooks Federal Credit Union in San Antonio, TX seeks a Branch Member Service Representative at the Rigsby branch to provide frontline service as a hybrid Teller/Personal Banker.

You'll handle transactions, assess fraud risk, and educate members on RBFCU products while pursuing growth and professional development through our Learning and Development program. Bilingual English/Spanish is preferred and may qualify for a bilingual premium after certification.