Bilingual Member Service Teller (English/Spanish)

Self-Help Services Corp; Winston-Salem (NC); On-site; USD 26,000 - 37,000; Full time

Benefits offered by this job

Generous benefits package

Job summary

Self-Help is seeking a Member Service Representative/Teller in Winston-Salem, NC to manage member transactions, promote credit union services, and provide excellent service.

Ideal candidates have a high school diploma, 1+ year experience in a financial or customer service setting, ability to work flexible hours including evenings/weekends, and willingness to learn our proprietary software.

Qualifications

• High School graduate or equivalent.
• Bilingual English/Spanish preferred but not required.
• At least one year experience in financial institution or other customer service industry preferred.
• Prior cash handling and customer service responsibilities preferred.
• Preference for working in organizations that place priority on teamwork and collaboration.
• Strong commitment to our mission – creating economic opportunity for traditionally underserved communities.
• Excellent customer service skills.
• Demonstrated ability to communicate effectively – both verbally and in writing.
• Ability to be trained and efficiently operate credit union systems and proprietary software, including proprietary software (New Solutions, Microsoft Excel, Word, and Outlook).
• Ability to work flexible work hours including evenings and weekends.
• May be required to travel to cover other Branches.
• Keen attention to detail, ability to effectively organize and prioritize work.
• Analytical and problem-solving skills.
• Ability to use keyboard and data entry skills.
• Ability to demonstrate Self-Help's Core Values: Mission Before Self, Service with Excellence, Embracing & Promoting Change, Results Not Credit, Diversity as a Strength, Financial Sustainability for Mission Impact.

Responsibilities

• Initiate and lead conversations to identify and assess member needs.
• Maintain and enhance member account relationships by providing excellent member service.
• Process share deposit payments, loan payments, manual payrolls, and account transfers.
• Disburse cash and check withdrawals.
• Complete member transactions accurately and timely within prescribed limits and guidelines or seek approval for exceptions.
• Open new membership accounts and assess for accuracy and compliance
• Research and address member inquiries about credit union services and accounts.
• Promote credit union products and services.
• Maintain base knowledge of consumer and mortgage loans in order to effectively refer loan products to the consumer and mortgage loan departments.
• Perform outbound calls to members as needed.
• Achieve individual and branch growth goals.
• Identify solutions in support of member needs.
• Observe all security/internal controls and be proactive in protecting the credit union by identifying fraudulent or forged documentation and/or activity.
• Serves as back up to MSR II responsibilities, when needed.

Skills

Bilingual English/Spanish

Customer service

Cash handling

Communication skills

Teamwork

Analytical problem solving

Keyboard/data entry

Education

High School diploma or equivalent

Tools

New Solutions

Microsoft Excel

Microsoft Word

Outlook

Job description

Self-Help is seeking a Member Service Representative/Teller in Winston-Salem, NC to manage member transactions, promote credit union services, and provide excellent service.

Ideal candidates have a high school diploma, 1+ year experience in a financial or customer service setting, ability to work flexible hours including evenings/weekends, and willingness to learn our proprietary software.