Bilingual Member Relationship Specialist

Fox Careers Page; Appleton (WI); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Short-term disability

Long-term disability

401k with company match

Paid time off

Paid Volunteer Time Off

Job summary

Fox Communities Credit Union is hiring a full-time Bilingual Member Relationship Officer for our Calumet Street branch in Appleton. The role focuses on servicing members, underwriting support, and offering deposit products, with emphasis on Spanish/English bilingual service.

The position requires sales/service experience, strong communication, and the ability to translate between English and Spanish. It includes community engagement and opportunities across financial services.

Qualifications

• Minimum of one year of sales and service experience.
• Ability to speak and translate fluent English and Spanish is required.
• Previous financial industry experience is preferred.
• Financial Counselor Certification is a plus.
• Strong communication skills including verbal, written and active listening.
• Sales skills in gaining commitment to products and services.
• Excellent interpersonal skills to maintain a professional environment.
• Advanced knowledge of Microsoft Office or similar software.

Responsibilities

• Promoting and upholding Fox Mission, Purpose, Vision, and Values.
• Build and maintain lasting relationships with members through conversations and needs-based recommendations.
• Interview loan applicants and provide underwriting information for decisions.
• Assist members with deposits, accounts, and services.
• Process basic and advanced member transactions and account maintenance with confidentiality.
• Educate members on ancillary loan products and securing appropriate solutions.
• Achieve assigned goals and provide sound financial guidance; refer to partnering teams as needed.
• Represent Fox positively in the community.

Skills

Bilingual English/Spanish

Sales experience

Customer service

Communication skills

Microsoft Office

Attention to detail

Interpersonal skills

Job description

Fox Communities Credit Union is hiring a full-time Bilingual Member Relationship Officer for our Calumet Street branch in Appleton. The role focuses on servicing members, underwriting support, and offering deposit products, with emphasis on Spanish/English bilingual service.

The position requires sales/service experience, strong communication, and the ability to translate between English and Spanish. It includes community engagement and opportunities across financial services.