Bilingual Member Loyalty Advocate (EN/ES)

Oportun; Brownsville (TX); On-site; USD 23,000 - 25,000; Part time

Benefits offered by this job

EAP, Life and Disability insurance

8 paid hours (VTO) to participate in P

OEAF

401(k) retirement savings

Travel Assistance

Paid Training

Growth opportunities

Opportunity to positively impact your 

Job summary

Oportun is seeking a Bilingual English and Spanish Member Loyalty Representative to deliver exceptional member service across stores and outreach events in Brownsville, TX. The role involves welcoming members, processing transactions, and educating customers about Oportun's inclusive financial services.

The position requires weekends availability, the ability to work outdoors year-round, and strong communication skills in English and Spanish.

Qualifications

• Must be bilingual (English/Spanish).
• Must be outgoing, sales-focused, and enjoy speaking with people.
• Must love to help members, including prospective members through outreach and educational activities.
• Must be available to work weekends and be flexible with a rotating work schedule of hours based on store needs.
• Must have regular, reliable, and predictable attendance to support store operations.
• Must be willing and able to work outdoors year-round to identify new sales opportunities and promote company products and services through designated outreach activities.
• Ability to lift and/or move objects up to 25 pounds, as needed.
• Basic computer skills and ability to operate office equipment such as, phones, scanners, and iPads.
• Ability to organize and file paper documents.

Responsibilities

• Welcome members with a warm greeting and provide quality member service.
• Seamlessly process all transactions, while following company policies & procedures and protecting our members’ information.
• Work as a team or independently, including time alone in the store without direct supervision or with coworkers, while exceeding daily goals in our lending and servicing activities.
• Educate potential members about Oportun’s services by engaging in outreach efforts more than 50% of the time at various locations and events.
• Light housekeeping to keep the work area inviting and presentable, including trash, sweeping, mopping, and window cleaning as needed.
• Use a computer intermittently (3–6 hours per day) for administrative tasks and servicing members.
• Stand while assisting members; sitting is allowed during non-member-facing tasks.
• Occasionally unpack and store office or cleaning supplies.
• Travel between designated work locations within a reasonable commuting distance as part of standard duties.

Skills

Bilingual English/Spanish

Outgoing

Sales-focused

Customer service

Job description

Oportun is seeking a Bilingual English and Spanish Member Loyalty Representative to deliver exceptional member service across stores and outreach events in Brownsville, TX. The role involves welcoming members, processing transactions, and educating customers about Oportun's inclusive financial services.

The position requires weekends availability, the ability to work outdoors year-round, and strong communication skills in English and Spanish.