Bilingual Member Experience Specialist

CCHP Public Portal; San Francisco (CA); On-site; USD 36,203 - 54,263; Full time

Job summary

CCHP Public Portal in San Francisco seeks a Member Services Representative (MSR) to be the first point of contact for member needs. Responsibilities include resolving inquiries, educating members on health plan benefits, and providing bilingual services. Candidates should have at least 1 year of customer service experience, preferably in health care. The position starts at $26.28 hourly, with potential for higher pay based on experience and skills.

Qualifications

• Minimum 1+ years of experience in customer services or call center.
• Prior experience in health care preferred.
• Ability to handle difficult and emotional situations effectively.

Responsibilities

• Research and resolve complex member inquiries, including eligibility verification.
• Provide information on managed care and health plan benefits.
• Document all member encounters in the inquiry module.

Skills

Customer service experience

Fluency in English

Fluency in Cantonese or Spanish

Communication skills

Research and problem-solving skills

Job description

CCHP Public Portal in San Francisco seeks a Member Services Representative (MSR) to be the first point of contact for member needs. Responsibilities include resolving inquiries, educating members on health plan benefits, and providing bilingual services. Candidates should have at least 1 year of customer service experience, preferably in health care. The position starts at $26.28 hourly, with potential for higher pay based on experience and skills.