Member Services Representative (Bilingual Spanish) – Call Center

A-Line Staffing Solutions; Alameda (CA); On-site; USD 33,000 - 45,000; Full time

Job summary

A-Line Staffing Solutions is hiring for an onsite Member Services Representative in Alameda, CA. The role focuses on high-volume inbound calls, multi-channel support (phone/email/chat), and accurate CRM documentation. Bilingual Spanish/English required to assist health plan members and providers.

You will explain benefits, eligibility, claims, and authorizations, handle documentation across systems, and strive for first-call resolution under pressure in a fast-paced call center environment.

Qualifications

• High school diploma or GED required; Bachelor’s preferred or equivalent experience.
• Bilingual Spanish/English required; must pass a language proficiency exam (90%+).
• 1+ year of customer service experience; healthcare/managed care experience a plus.
• Strong communication, active listening, and customer service skills.

Responsibilities

• Handle high-volume inbound/outbound calls and respond to member requests via email/chat/fax and written communications.
• Provide accurate answers on benefits, eligibility, claims, authorizations, pharmacy questions, and plan services.
• Research and resolve issues across multiple systems using a multi-monitor workstation.

Skills

Bilingual Spanish/English

Education

High school diploma or GED; Bachelor's preferred

Job description

Location:Alameda,CA 94502 (Onsite) Schedule:Monday–Friday, 8:00 AM–5:00 PM Pay:$28.61/hr

Summary

Now hiring a Member Services Representative (Bilingual Spanish/English) for an onsite call center role supporting health plan members and providers. This Member Services Representative job is focused on high-volume inbound calls, multi-channel support (phone/email/chat), and accurate CRM documentation. The right Member Services Representative will be confident explaining benefits, eligibility, claims, and authorizations while staying calm under pressure and driving first-call resolution.

Responsibilities

• Handle high-volume inbound/outbound calls and respond to member requests via email/chat/fax and written communications
• Provide accurate answers on benefits, eligibility, claims, authorizations, pharmacy questions, and plan services
• Research and resolve issues across multiple systems using a multi-monitor workstation
• De‑?

Qualifications

• High school diploma or GED required (Bachelor’s preferred or equivalent experience) Bilingual Spanish/English required; must pass a language proficiency exam (90%+ score) 1+ year customer service experience (call center preferred; healthcare/managed care experience a plus) Strong communication, active listening, and customer de‑?