Medical Receptionist

Townsen Memorial Health System, LLC; Houston (TX); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Medical plans

Dental plans

Vision plans

Employee Assistance Program

Disability Insurance

AD&D Plan

401(k) vesting

PTO & Holidays

Job summary

Townsen Memorial Surgery Center-Kingwood is seeking a bilingual medical receptionist to join our team. You will greet patients, collect demographics, schedule appointments, and support clinic staff with clerical tasks in a fast-paced environment.

Responsibilities include maintaining accurate patient records in the EMR, handling phone inquiries, and assisting with billing and communications with patients and vendors.

Qualifications

• High School Diploma or equivalent is required.
• One year of customer service experience preferred.
• Basic Life Support (BLS) Certification is required.

Responsibilities

• Greet patients and visitors upon arrival and provide information.
• Assist patients with forms and ensure accurate demographic data entry in EMR.
• Update and maintain patient records and billing information.
• Schedule, reschedule, and manage appointment calendars.
• Answer calls, transfer as needed, and route messages to appropriate staff.
• Collect and record patient charges and assist with revenue capture.
• Maintain reception area, stock forms, and office supplies.
• Ensure vendors and visitors sign in per policy.
• Support medical staff with clerical tasks and documentation.

Skills

Customer service

Microsoft Office

Attention to detail

Communication skills

Bilingual (English/Spanish)

multitask

Adaptability

Professionalism

Phone etiquette

Education

High School Diploma or equivalent

BLS Certification

Tools

EMR software

Job description

Townsen Memorial Surgery Center-Kingwood is looking for a Bilingual Medical Receptionist to join our team!

SUMMARY: Medical Receptionist’s duties and’s work encompasses many tasks such as greeting patients, scheduling appointments, performing clerical duties, and providing medical procedural support. Exhibits professionalism at all times while answering inquiries and providing information to the general public, visitors, patients, and other interested parties regarding activities conducted at establishment and location of departments, offices, and employees within the organization. Supports medical staff by completing administrative requirements as assigned.

ESSENTIAL FUNCTIONS

• Demonstrates customer service standards (smiles and makes eye contact, greets each patient and visitor, seeks out patient and visitor contact, displays appropriate body language at all times, take 5 minutes each day to go
• above and beyond for one patient or visitor, honor diversity and thanks each customer/patient)
• Greet patients as they arrive into facility and provide them with appropriate information
• Assist patients to complete all necessary forms and documentation
• Ensure completeness and accuracy of patients’ forms and logs all demographics in EMR system
• Update patients’ information into database
• Move patients through appointments as scheduled. Keep patient appointments on schedule by notifying provider of patients’ arrival
• Respond and comply to requests for information including sending faxes and e-mails
• Answer telephone and deal with inquiries
• Transfer calls as required
• Direct calls and messages to appropriate medical office staff
• Maintains patient accounts by obtaining, recording, and updating personal and financial information into e-clinical
• Obtains revenue by recording and updating financial information; recording and collecting patient charges
• Call patients and remind them of their appointments
• Keeps patients’ family’s informed of patient status
• Schedule and reschedule patients’ appointments
• Update appointment calendars
• Creates and labels appropriate charts for patient’s
• Manage filing and record keeping activities; obtains all necessary documents related to the patient chart as needed
• Coordinates mail flow in and out of office
• Maintain stock of forms and office supplies
• Ensure reception area is well maintained, neat and clean, including the magazines
• Ensures all vendors and visitors are signed in and processed according to facility policy
• Performs other related duties as assigned

KNOWLEDGE, SKILLS, AND ABILITIES

• Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, and other office procedures and terminology
• Knowledge of computer and relevant software applications
• Strong computer skills with proficiency in Microsoft Office, including Outlook, Excel, and Word
• Strong attention to detail: being careful about detail and thorough in completing work tasks
• Has self-control to maintain composure, keeping emotions in check, controlling anger, and avoiding aggressive behavior, even in difficult situations
• High stress tolerance: accepting criticism and dealing calmly and effectively with high stress situations
• Ability to adapt with flexibility: being open to change (positive or negative) and to considerable variety in the workplace
• Ability to work independently by guiding oneself with little or no supervision and depending one oneself to get things done
• Ability to maintain effective and organized systems to ensure timely patient flow
• Must be able to multi-task while on the job
• Must be task-oriented and have organizational skills
• Excellent, polished patient interaction skills. Ability to communicate professionally with patients
• Exceptional customer service and phone etiquette
• Energetic with a desire to learn and develop new skills

EDUCATION AND EXPERIENCE

• High School Diploma or its equivalent
• One (1) year of experience in customer service
• Basic Life Support (BLS) Certification

BENEFITS

• 3 Medical Plans
• 2 Dental Plans
• 2 Vision Plans
• Employee Assistance Program
• Short- and Long-Term Disability Insurance
• Accidental Death & Dismemberment Plan
• 401(k) with a 2-year vesting
• PTO + Holidays

Please visit our website for more information: https://www.townsenmemorial.com

Townsen Memorial Hospital is an accredited network of facilities with an emphasis on emergency care, outpatient surgery, and diagnostics and imaging. Our core mission is to provide compassionate, evidence-based patient care to those we serve. At Townsen Memorial, we encompass diversity, dignity, and inclusiveness as a reflection of our core values. Townsen Memorial is committed to driving cutting edge healthcare to our patients, our communities and each other.

Compensation to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data. Employment for this position is contingent upon the successful completion of a background check and drug screening.