Bilingual Medical Receptionist

Minivasive Pain & Orthopedics; Channelview (TX); On-site; USD 28,000 - 42,000; Full time

Benefits offered by this job

3 Medical Plans

2 Dental Plans

2 Vision Plans

Employee Assistant Program

Short- and Long-Term Disability

401(k) with a 2-year vesting

PTO + Holidays

Job summary

Minivasive Pain and Orthopedics is seeking a full-time Medical Receptionist to greet patients, manage appointments, and support both clinical and administrative tasks. The role involves updating EMR demographics, handling calls, and ensuring accurate patient records.

The ideal candidate has a High School Diploma or GED, a valid Texas driver’s license, and strong computer skills (Outlook/Word/Excel). Prior authorization and insurance verification experience are a plus.

Qualifications

• High School Diploma or GED.
• Valid Texas Driver’s License.
• Strong computer skills with MS Outlook, Word and Excel.
• Excellent customer service and phone etiquette.
• Understanding of HIPAA and patient privacy regulations.
• Ability to travel between facilities if needed.

Responsibilities

• Assist patients, doctors, staff and visitors to ensure smooth operations.
• Greet patients and provide information as they arrive.
• Help patients complete forms and verify demographics in EMR.
• Update patient information and maintain accurate records.
• Keep appointments on schedule and notify providers of arrivals.
• Answer phones, route calls and respond to inquiries.
• Maintain patient accounts and update personal and financial data.
• Schedule, reschedule, and coordinate patient appointments.
• Coordinate mail flow and keep reception area neat and stocked.

Skills

MS Outlook

MS Word

MS Excel

Customer service

Phone etiquette

Verbal communication

Written communication

HIPAA knowledge

Insurance verification

Prior authorization

Education

High School Diploma or GED

Valid Texas Driver’s License

Job description

Minivasive Pain and Orthopedics is looking for a full-time Medical Receptionist to join the team!

SUMMARY

The Medical Receptionist is responsible for assisting patients, doctors, office employees, and visitors. The Medical Receptionist helps the clinic run smoothly by scheduling appointments, greeting patients, answering phones, maintaining accounts and medical records, and other tasks as needed. Whether in person or over the phone, the Medical Receptionist is typically the first faces or voice patients will see or hear.

ESSENTIAL FUNCTIONS

Clinical Receptionist

• Assist with management of daily clinic operations including ensuring the clinic is open and closed in a timely manner
• Greet patients as they arrive to facility and provide them with appropriate information
• Assist patients in completing all necessary forms and documentation
• Ensure completeness and accuracy of patients’ forms and logs including all demographics in EMR system
• Update patients’ information in EMR system and all related records
• Keep patient appointment on schedule by notifying provider of patients’ arrival
• Answer telephone, route calls when appropriate, and answer inquires
• Maintains patient accounts by obtaining, recording, and updating personal and financial information
• Call patients to remind them of appointments
• Schedule and reschedule patients’ appointments
• Coordinate mail flow in and out of the office
• Ensure reception area is well maintained, neat and clean, including magazines

KNOWLEDGE, SKILLS, AND ABILITIES

• Strong computer knowledge including proficiency with MS Outlook, Word, and Excel
• Strong attention to detail
• Exceptional customer service and phone etiquette
• Excellent verbal and written communication skills
• Broad knowledge of the content, intent, and application of HIPAA, federal and state regulations
• Knowledge with in and out of network insurances, insurance verification, patient responsibility, and process for prior authorization
• Ability to travel between facilities if necessary

EDUCATION AND EXPERIENCE

• High School Diploma or GED
• Valid Texas Driver’s License

BENEFITS

• 3 Medical Plans
• 2 Dental Plans
• 2 Vision Plans
• Employee Assistant Program
• Short- and Long-Term Disability Insurance
• Accidental Death & Dismemberment Plan
• 401(k) with a 2-year vesting
• PTO + Holidays

Please visit our website for more information:

www.minivasivepain.com

Minivasive Pain and Orthopedics is an outpatient clinic network serving the greater local Houston, TX area. Our teams strive to deliver personalized and compassionate care to meet our patients' individualized needs. At MPO, we continue to seek talented individuals who are passionate about making a difference and developing their clinical skillset. Come join our team at Minivasive Pain and Orthopedics and unlock your potential for excellence.

Compensation to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data. Employment for this position is contingent upon the successful completion of a background check and drug screening.