Bilingual Medical Receptionist

Trinity Employment Specialists; Bixby (OK); On-site; USD 20,000 - 29,000; Full time

Job summary

Trinity Employment Specialists in Oklahoma seeks a personable Bilingual Medical Front Desk Specialist to support a mental health clinic. You will handle front desk operations, patient check-in, and phone support while engaging with a diverse patient population in English and Spanish.

The role requires at least 1 year of healthcare/medical office experience, strong data entry and typing skills, and a professional, customer-focused approach in a fast-paced behavioral health environment.

Qualifications

• High School Diploma or equivalent required.
• Bilingual English/Spanish required.
• Minimum 1 year healthcare or medical office experience (within last 3 years).
• Experience with direct patient interaction.
• Ability to type at least 30 WPM.
• Strong computer and data entry skills.
• Experience with multi-line phone systems.
• HIPAA compliant environments and confidentiality.
• Professional communication and customer service skills.

Responsibilities

• Manage front desk operations including check-in/check-out.
• Greet and assist clients, families, and visitors professionally.
• Support client intake and general administrative tasks.
• Maintain accurate records and perform data entry.
• Provide excellent customer service in high-stress situations.
• Assist with scheduling and coordination of services.
• Maintain confidentiality of all patient and agency information.
• Support communication between staff, clients, and providers.
• Communicate effectively with Spanish-speaking patients and families.

Skills

Bilingual

Healthcare front desk

Data entry

HIPAA

Multi-line phones

Customer service

Typing 30 WPM

Education

High School Diploma

Job description

Bilingual Medical Front Desk Specialist – Mental Health Clinic | Oklahoma Pay: Competitive - $18/hour Schedule: Full-Time | Day Shift | Clinic Hours Job Type: In-Person | Front Office | Healthcare Support

• High School Diploma or equivalent required
• Bilingual (English/Spanish) required
• Minimum 1 year healthcare or medical office experience (within last 3 years)
• Experience with direct patient interaction required
• Ability to type at least 30 WPM
• Strong computer and data entry skills
• Experience with multi-line phone systems
• Ability to maintain confidentiality (HIPAA compliant environments)
• Professional communication and customer service skills

Position Summary We are seeking a personable and professional Bilingual Front Desk Specialist to support a leading community mental health organization. This role provides front office and telephone support, client engagement, and administrative assistance in a fast-paced behavioral health environment serving individuals and families in need of mental health and addiction services. The ideal candidate will be comfortable communicating effectively in both English and Spanish to support a diverse patient population.

Essential Duties & Responsibilities

• Manage multi-line phone system and direct calls appropriately
• Perform front desk operations including check-in and check-out
• Greet and assist clients, families, and visitors in a professional and welcoming manner
• Support client intake and general administrative tasks
• Maintain accurate records and perform detailed data entry
• Provide excellent customer service in high-stress situations
• Assist with scheduling and coordination of services
• Maintain confidentiality of all patient and agency information
• Support communication between staff, clients, and providers
• Communicate effectively with Spanish-speaking patients and families

Additional Qualifications

• Experience working with behavioral health or high-need populations preferred
• Ability to work with agitated, mentally ill, or substance-using individuals
• Strong listening and communication skills
• Ability to remain calm and professional under pressure
• Strong organizational skills and attention to detail
• Ability to build positive working relationships with staff and clients

TRINITY EMPLOYMENT SPECIALISTS IS AN EQUAL OPPORTUNITY EMPLOYER