Bilingual Medical Front Desk & Scheduling Specialist

The Floating Hospital; New York (NY); On-site; USD 40,000 - 50,000; Full time

Job summary

The Floating Hospital in New York City is hiring for a Front Desk/Registration role. You will greet patients, schedule visits for Medical, Dental, and Mental Health providers, and verify insurance details including Medicaid status and PCP assignments.

Responsibilities include collecting co-pays, handling HIPAA documents, and ensuring accurate patient demographics. Strong customer service, attention to detail, and bilingual Spanish ability are essential for success in this role.

Qualifications

• Two years front desk/registration experience in a healthcare setting.
• Knowledge of NYC area and current health insurance plans.
• Attention to detail and reliable work ethics.

Responsibilities

• Greet patients and families in a courteous, professional manner.
• Schedule patients for Medical, Dental and Mental Health providers.
• Verify Medicaid status, co-pays, deductibles, and authorizations.
• Collect co-pays and calculate sliding fee scale charges.
• Provide and collect HIPAA documents; ensure privacy and confidentiality.
• Assist callers with information and appointment preparation.
• Confirm next-day appointments, verify insurance and PCP details.
• Recall no-shows and mail re-scheduling letters as needed.
• Maintain organized reception area and register patient demographics.
• Assist with insurance eligibility checks and enrollment status changes.

Skills

Front desk/registration

Customer service

Bilingual Spanish

Insurance verification

HIPAA compliance

Education

High School degree

Associate degree or equivalent training

Job description

The Floating Hospital in New York City is hiring for a Front Desk/Registration role. You will greet patients, schedule visits for Medical, Dental, and Mental Health providers, and verify insurance details including Medicaid status and PCP assignments.

Responsibilities include collecting co-pays, handling HIPAA documents, and ensuring accurate patient demographics. Strong customer service, attention to detail, and bilingual Spanish ability are essential for success in this role.