Bilingual Medical Customer Support Specialist (Remote)

Pavago; United States; Remote; USD 42,000 - 54,000; Full time

Job summary

Pavago is hiring a Medical Customer Service Representative (Bilingual English/Spanish) for a fully remote role. You will provide compassionate patient support across phone, email, and chat, helping with appointments, billing, and insurance inquiries.

The position requires HIPAA-compliant, accurate CRM documentation and strong multi-channel communication skills. Ideal candidates are patient-focused, empathetic, organized, and detail-oriented, with 1 year of customer service experience and a

Qualifications

• Minimum 1 year of customer service experience.
• Healthcare, medical support, or patient services experience preferred.
• Fluent English and Spanish communication (written and verbal).
• Experience using CRM systems and remote communication tools.

Responsibilities

• Respond to patient inquiries via phone, email, and chat.
• Provide clear information regarding medical services, appointments, billing, and insurance.
• Schedule and coordinate appointments; assist with rescheduling as needed.
• Maintain accurate CRM records; ensure documentation is complete and compliant with HIPAA.

Skills

Bilingual EN/ES

CRM experience

Multi-channel support

Communication skills

Education

High school diploma

Associate or Bachelor’s degree preferred

Tools

Slack

Zoom

Job description

Pavago is hiring a Medical Customer Service Representative (Bilingual English/Spanish) for a fully remote role. You will provide compassionate patient support across phone, email, and chat, helping with appointments, billing, and insurance inquiries.

The position requires HIPAA-compliant, accurate CRM documentation and strong multi-channel communication skills. Ideal candidates are patient-focused, empathetic, organized, and detail-oriented, with 1 year of customer service experience and a