BILINGUAL MEDICAL COORDINATOR (REMOTE)

Socket.dev; Caguas (PR); Hybrid; USD 15,000 - 21,000; Full time

Job summary

Socket.dev is seeking a Bilingual Medical Records Coordinator to support concurrent intake, appeals intake, and other operational services by gathering, entering, organizing, and validating healthcare information from hospitals and sources. You will work with medical records, clinical information, and electronic systems to ensure accuracy and timely processing.

The role emphasizes bilingual English/Spanish proficiency, attention to detail, and comfort using multiple systems.

Qualifications

• At least one year of experience in medical records management, medical billing, or healthcare information.
• Bilingual proficiency in English and Spanish required.
• Knowledge of office procedures, telephone communications, recordkeeping, and admin processes.
• Proficiency with portals, websites, databases, and downloadable data files.
• Knowledge of health insurance appeal processes and HIPAA compliance.

Responsibilities

• Enter demographic and clinical information into internal databases for concurrent and appeals intake cases.
• Access client clinical systems to retrieve information and enter case recommendations.
• Assist with document retrieval and troubleshooting information from client or vendor systems.
• Prepare, enter, index, and perform quality-control of documents for retrospective appeals.
• Gather and process healthcare information from hospitals via documents, image files, portals, and other channels.
• Verify case information is accurate, complete, and entered within timeframes.
• Assist with calls to provide case updates or recommendations to clients and payors.
• Maintain confidentiality, integrity, and organization of medical documentation.

Skills

Bilingual in English and Spanish

Typing skills

Data entry

HIPAA compliance knowledge

Attention to detail

Time management

Remote work independence

Tools

Microsoft Outlook

Microsoft Excel

Microsoft Word

Job description

BILINGUAL MEDICAL RECORDS COORDINATOR

Job Overview

Our client in the healthcare industry is seeking a Bilingual Medical Records Coordinator to join its team. This position supports concurrent intake, appeals intake, and other operational services by gathering, entering, organizing, and validating healthcare information received from hospitals and other sources.

The selected candidate will work with medical records, clinical information, documents, image files, and electronic systems to ensure that all information is processed accurately, completely, and within the required timeframes.

This opportunity is ideal for someone with experience in medical records management or medical billing who is organized, detail-oriented, comfortable using multiple computer systems, and interested in working remotely within the healthcare industry.

Job Responsibilities

• Enter demographic and clinical information into internal databases for concurrent and appeals intake cases.

• Access client clinical systems to retrieve information and enter case recommendations.

• Assist with document retrieval and troubleshooting information received through client or vendor systems.

• Prepare, enter, index, and perform quality-control reviews of documents related to retrospective appeals.

• Gather and process healthcare information received from hospitals through documents, image files, portals, and other channels.

• Verify that case information is accurate, complete, properly organized, and entered within established timeframes.

• Assist with telephone calls to provide case updates or recommendations to clients and payors.

• Maintain the confidentiality, integrity, accuracy, and organization of medical and case-related documentation.

• Communicate with concurrent and retrospective review teams, vendors, and application support teams as needed.

• Monitor daily workflow, respond to changing priorities, and manage multiple assignments efficiently.

• Perform other related duties as assigned.

Job Requirements

• At least one year of experience in medical records management, medical billing, or healthcare information.

• Bilingual proficiency in English and Spanish.

• Knowledge of office procedures, telephone communications, recordkeeping, and administrative processes.

• Proficiency in Microsoft Outlook, Excel, and Word.

• Demonstrated computer and typing skills.

• Experience using portals, websites, databases, and downloadable data files.

• Knowledge of health insurance appeal processes.

• Understanding of confidentiality requirements and HIPAA compliance.

• Strong attention to detail, organization, accuracy, and time-management skills.

• Ability to adapt to changing priorities and work independently in a remote environment.

• Must be comfortable completing the interview process entirely in English.

Required Availability

• Full-time position: 40 hours per week.

• Must be available to work Monday through Sunday, including weekends and holidays.

• Must have the flexibility to work any assigned eight-hour shift between 6:00 a.m. and 12:00 a.m. AST.

• Occasional overtime may be required according to business needs.

Work Model

• On-site attendance is required for the first day of onboarding.

• REMOTE after second day of employment.

• Temporary contract from October 2026 through May 2027.

Compensation

• $13.25 per hour

• Full-time, temporary position

• Multiple openings available

TPIS is an Equal Opportunity Employer (EEO Employer / Affinitive Action for Women, Individuals with Disabilities, and Veterans). We comply with all applicable federal, state, and local laws regarding nondiscrimination in employment.

Monday through Sunday from 6:00am to 12:00am.