Bilingual Medical Call Center Representative – Evening Shift

Living Water Clinic; Lindsay (CA); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Health Insurance

Dental Insurance

Vision Insurance

401(k) Matching

Paid Time Off

Paid Holidays

Career Advancement

Growing healthcare organization

Job summary

Living Water Clinic is hiring a Bilingual Medical Call Center Representative for the evening shift in Lindsay, CA. The role requires English/Spanish fluency, empathy, and strong communication to support patients and coordinate appointments.

Responsibilities include answering calls, scheduling visits, registering patients, verifying insurance, and maintaining HIPAA compliance while using EMR systems. A HS diploma is required; Associates degree preferred, with growth opportunities in a growing

Qualifications

• One year of receptionist or call center experience required.
• Healthcare setting preferred.
• Experience with appointment scheduling and EMR systems preferred.
• Fluency in English and Spanish required.
• Excellent communication and customer service skills.

Responsibilities

• Answer incoming calls on a multi-line phone system with excellent customer service.
• Schedule patient appointments per guidelines and use resources to meet needs.
• Educate patients on Living Water Clinic services and appointment requirements.
• Register patients and obtain/update insurance and demographic information.
• Follow up with patients and conduct outreach as assigned.
• Route calls to appropriate department or health center.
• Respond to questions in a professional and compassionate manner.
• Maintain patient confidentiality and HIPAA compliance.
• Utilize EMR and other computer systems accurately and efficiently.
• Demonstrate knowledge of registration procedures and available financial programs.

Skills

Bilingual English-Spanish

Customer Service

Phone Etiquette

Verbal Communication

Active Listening

Computer Skills

Attention to Detail

Problem Solving

HIPAA Compliance

Multitasking

Teamwork

Reliability & Flexibility

Organizational Skills

Education

High School Diploma

Associate Degree Preferred

Tools

EMR Systems

Job description

Position:Bilingual Medical Call Center Representative – Evening Shift

Location: Lindsay, CA

Job Id:216

# of Openings:1

Job Title: Bilingual Medical Call Center Representative – Evening Shift
Company: Living Water Clinic – Clínica Agua Viva
Location: Lindsay, California
Schedule: Monday–Friday, 12:00 PM–8:00 PM; occasional Saturdays as needed

Position Overview:Living Water Clinic is seeking bilingual Medical Call Center Representatives to join our growing team. We are looking to hire at least two individuals who are passionate about providing compassionate, professional service to our patients. The ideal candidate will have at least one year of experience in a receptionist or call center role, excellent communication and customer service skills, and the ability to work effectively in a fast-paced healthcare environment. Fluency in both English and Spanish is required.

Summary of Responsibilities:

• ● Answer incoming calls on a multi-line phone system while providing excellent customer service.
• ● Schedule patient appointments according to established guidelines and utilize available resources to meet patient needs.
• ● Educate patients on Living Water Clinic services and appointment requirements.
• ● Register patients and obtain or update insurance and demographic information.
• ● Follow up with patients and conduct outreach as assigned.
• ● Route calls to the appropriate department or health center.
• ● Respond to patient questions and concerns in a professional and compassionate manner.
• ● Report potential patient concerns or complaints to a supervisor promptly.
• ● Maintain patient confidentiality and comply with HIPAA requirements.
• ● Utilize the organization's EMR and other computer systems accurately and efficiently.
• ● Demonstrate knowledge of registration procedures, insurance verification, and available financial programs.
• ● Maintain a positive and professional attitude while representing Living Water Clinic.

Education:

• ● High School Diploma or equivalent required.
• ● Associate’s Degree preferred.

Prior Experience:

• ● Minimum of one (1) year of experience in a receptionist, customer service, or call center role required.
• ● Previous experience in a medical or healthcare setting preferred.
• ● Experience with appointment scheduling and/or EMR systems preferred.

Skills:

• ● Fully bilingual in English and Spanish required.
• ● Excellent customer service and telephone etiquette.
• ● Strong verbal and written communication skills.
• ● Excellent listening and interpersonal skills.
• ● Intermediate computer skills and ability to learn new systems.
• ● Strong attention to detail and accuracy.
• ● Demonstrated problem-solving skills and sound judgment.
• ● Ability to handle sensitive and confidential information.
• ● Ability to multitask in a fast-paced environment.
• ● Reliable, dependable, and flexible.
• ● Excellent follow-through and organizational skills.
• ● Ability to work effectively as part of a team.

Physical Requirements:

• ● Ability to sit for extended periods of time.
• ● Ability to lift 20 or more pounds.
• ● Reliable transportation.

Schedule Requirements:

• ● Monday through Friday, 12:00 PM–8:00 PM
• ● Occasional Saturdays as needed
• ● Must be available to consistently work the required schedule.

We Offer:

• ● Competitive Salary
• ● Health, Dental, and Vision Insurance
• ● 401(k) Matching
• ● Paid Time Off
• ● Paid Holidays
• ● Opportunity for career advancement
• ● Opportunity to be part of a growing healthcare organization

Living Water Clinic prides itself on providing loving, quality care to our patients.

Our organization is an equal opportunity employer. We embrace diversity and are committed to creating an inclusive environment for all employees.