Clinic Supervisor

Living Water Clinic; Porterville (CA); On-site; USD 65,000 - 90,000; Full time

Job summary

Living Water Clinic – Clínica Agua Viva is seeking a Clinic Supervisor to lead daily operations at Visalia/Porterville locations. You will manage staffing, patient flow, and schedules while upholding HIPAA and safety standards.

The role emphasizes supervision, training, and quality improvement to enhance the patient experience. Ideal candidates bring 3+ years in medical office settings, strong communication, bilingual English/Spanish, and hands-on EHR experience.

Qualifications

• Minimum three years of experience in a medical office, outpatient clinic, or similar healthcare setting.
• Knowledge of clinic operations, patient flow, scheduling, and staff supervision.
• Experience using an Electronic Health Record (EHR) system.
• Bilingual English/Spanish.

Responsibilities

• Oversee daily operations, staffing assignments, breaks, lunches, and coverage, ensuring smooth patient flow.
• Monitor provider schedules, wait times, and clinic capacity and address workflow concerns.
• Provide daily supervision, coaching, and performance feedback to staff.
• Support onboarding, training, competency development, and evaluations.
• Promote professionalism, teamwork, and respectful communication among staff.
• Address routine performance and attendance concerns and escalate to leadership as needed.
• Maintain a patient-centered environment and assist with resolving concerns.
• Support compliance with policies, procedures, and regulatory requirements, including HIPAA and safety standards.
• Participate in quality improvement and monitor indicators such as patient volume and audit findings.

Skills

Staff supervision

Operations management

Patient flow optimization

Scheduling

Communication

Bilingual English/Spanish

Education

High school diploma or equivalent

Tools

Athenahealth EHR

Job description

Company: Living Water Clinic – Clínica Agua Viva

Department: Clinic Operations

Reports To: Regional Clinic Manager & Directors of Practice Management

Employment Type: Full-Time

Location: Visalia & Porterville, CA

Position Overview

Living Water Clinic – Clínica Agua Viva is seeking a Clinic Supervisor to provide daily operational leadership and support at one of our clinic locations.

Essential Responsibilities

Clinic Operations & Patient Flow

• Oversee daily operations, staffing assignments, breaks, lunches, and coverage.
• Monitor patient flow, provider schedules, wait times, and clinic capacity.
• Identify workflow concerns and take appropriate action or elevate when needed.
• Ensure staff follow established scheduling, registration, rooming, documentation, and patient-service workflows.
• Conduct routine clinic rounds and monitor clinic readiness, supplies, equipment, required logs, postings, and emergency resources.

Staff Leadership & Development

• Provide daily supervision, coaching, direction, and follow-up to assigned staff.
• Support onboarding, training, competency development, and performance evaluations.
• Promote professionalism, accountability, teamwork, and respectful communication.
• Address routine employee performance, attendance, conduct, and workflow concerns.
• Communicate significant concerns to leadership and Human Resources as appropriate.
• Ensure staff perform duties consistent with their training and assigned responsibilities.

Patient Experience

• Promote a professional, respectful, and patient-centered environment.
• Assist with resolving patient concerns and complaints within the scope of the position.
• Identify opportunities to improve patient experience and clinic efficiency.
• Support effective communication between patients, providers, and staff.

Compliance, Safety & Quality

• Support compliance with Living Water Clinic policies, procedures, and regulatory requirements.
• Support HIPAA, infection prevention, workplace safety, emergency preparedness, and workplace violence prevention standards.
• Assist with internal and external audits, surveys, corrective actions, and survey readiness.
• Monitor assigned corrective actions and help prevent repeat deficiencies.
• Support applicable laboratory, vaccine, medication-storage, and point-of-care testing requirements.
• Participate in quality improvement initiatives and monitor operational indicators such as patient volume, wait times, scheduling, attendance, complaints, and audit findings.
• Promptly communicate significant safety, compliance, staffing, or regulatory concerns to leadership.

Regulatory Knowledge

The Clinic Supervisor supports compliance with applicable CMS Rural Health Clinic requirements, California healthcare regulations, Medicare and Medi-Cal requirements, contracted payer requirements, HIPAA, Cal/OSHA, CLIA, vaccine-storage requirements, and Living Water Clinic policies and compliance standards.

Formal regulatory interpretation, clinical decisions, significant HR matters, and major compliance concerns should be referred to appropriate leadership.

Supervisory Authority

• Assign and redirect daily staff duties.
• Coordinate staffing and clinic workflow.
• Provide coaching and operational direction.
• Address routine patient and staff concerns.
• Correct immediate workflow, safety, and compliance issues.
• Recommend additional training or corrective action.

The Clinic Supervisor does not independently change organizational policies, alter provider templates without approval, make compensation decisions, terminate employees, or make clinical decisions outside their professional scope.

Minimum Qualifications

Required:

• High school diploma or equivalent.
• Minimum three years of experience in a medical office, outpatient clinic, or similar healthcare setting.
• Knowledge of clinic operations, patient flow, scheduling, and staff supervision.
• Experience using an Electronic Health Record (EHR) system.
• Strong communication, organization, leadership, and problem-solving skills.
• Ability to maintain confidentiality and handle sensitive situations professionally.
• Strong attention to detail and follow-through.
• Bilingual English/Spanish.

Preferred:

• At least one year of leadership or supervisory experience.
• Experience in a Rural Health Clinic, FQHC, or primary care setting.
• Experience with Athenahealth/Athena EHR.
• Familiarity with Medicare, Medi-Cal, CMS Appendix G, and managed care requirements.

Core Competencies

• Leadership and accountability
• Staff coaching and development
• Professional communication
• Patient-centered service
• Problem-solving and conflict resolution
• Organization and follow-through
• Teamwork and professionalism
• Regulatory awareness
• Adaptability and reliability
• Commitment to quality improvement

Schedule & Travel

Regular and reliable attendance is required. Work hours may vary based on clinic operational needs. Occasional travel between Living Water Clinic locations may be required for coverage, meetings, training, audits, or other organizational needs.

Why Join Living Water Clinic?

At Living Water Clinic – Clínica Agua Viva, we believe healthcare is more than treating a condition—it is an opportunity to serve people with compassion, dignity, and respect.

We are looking for leaders who share our commitment to excellent patient care, teamwork, accountability, and Love Through Healthcare.

If you enjoy leading teams, improving clinic operations, and making a meaningful difference in the patient experience,

Living Water Clinic – Clínica Agua Viva is an equal opportunity employer. Employment decisions are made in accordance with applicable federal and California law.