Bilingual Medical Call Center Representative

Whitman-Walker; Washington (District of Columbia); On-site; USD 42,000 - 56,000; Full time

Job summary

Whitman-Walker Health in Washington, DC seeks a Client Services Call Center representative to support patients across medical, dental, behavioral health, and other services. You will handle telephonic, text, email, and written communications, register patients, and help with scheduling and documentation.

Fluency in Spanish or Amharic, an Associate degree or 2 years of experience, and familiarity with EPIC and Microsoft Office are valued.

Qualifications

• Associate degree or 2 years of equivalent work experience required.
• Written and oral fluency in Spanish or Amharic required.
• 1-3 years of experience in a health care or call center preferred.
• 1 year of experience working with people living with HIV or issues related to HIV care preferred.

Responsibilities

• Register patients and collect required information.
• Sends patient forms via email and DocuSign and updates EMR.
• Schedule and reschedule appointments in the EMR system.
• Utilize dental software when scheduling dental appointments.
• Upload documents to patient charts and label uploaded items in EMR.

Skills

Independent work

Effective communication

Medical terminology

HIPAA compliance

EPIC familiarity

Microsoft Office

Education

Associate degree or 2 years of equivalent work experience

Tools

EPIC

Computer software used by client services

Microsoft Office

Job description

Whitman-Walker Health in Washington, DC seeks a Client Services Call Center representative to support patients across medical, dental, behavioral health, and other services. You will handle telephonic, text, email, and written communications, register patients, and help with scheduling and documentation.

Fluency in Spanish or Amharic, an Associate degree or 2 years of experience, and familiarity with EPIC and Microsoft Office are valued.