Bilingual Medical Call Center Agent

Kids for the Future; Reno (NV); On-site; USD 22,162 - 31,564; Full time

Benefits offered by this job

Medical insurance

Vision and dental coverage

PTO 15 days/year

Job summary

Community Health Alliance is seeking a full-time Call Center Representative in Reno, NV. The role focuses on answering and routing calls, scheduling patient appointments, and assisting patients with inquiries to support accessible health care services.

Candidates should have a high school diploma or GED, with 1+ year in a call center or medical office. Bilingual English/Spanish is preferred. The position offers comprehensive benefits and a stable, community-focused work environment.

Qualifications

• High school diploma or GED required.
• Certificate program or some college preferred.
• At least one year of experience in a call center, medical office, or customer service environment.

Responsibilities

• Answer and route incoming calls.
• Schedule patient appointments.
• Assist patients with general inquiries and requests.
• Collaborate effectively in a high-volume, fast-paced setting.

Skills

Call center operations

Bilingual English/Spanish

Scheduling knowledge

Communication

Education

High school diploma or GED

Certificate or some college

Tools

EMR/EPM systems

Microsoft Office

Job description

Community Health Alliance is seeking a full-time Call Center Representative in Reno, NV. The role focuses on answering and routing calls, scheduling patient appointments, and assisting patients with inquiries to support accessible health care services.

Candidates should have a high school diploma or GED, with 1+ year in a call center or medical office. Bilingual English/Spanish is preferred. The position offers comprehensive benefits and a stable, community-focused work environment.