Bilingual Mandarin Logistics Specialist(Air Import)

Comrise; New York (NY); On-site; USD 52,000 - 74,000; Full time

Job summary

Comrise is seeking a Logistics Specialist/Air Import Operations Coordinator near JFK to ensure timely shipment movement and clear, proactive client communication. You will handle air import coordination, customs clearance, documentation, and regulatory compliance while delivering high levels of customer service.

Ideal candidates have strong organization, English fluency, and experience with logistics systems.

Qualifications

• Minimum of 1 year of Air Import operations experience preferred.
• Proactive with strong organization skills.
• Excellent written and verbal communication skills.
• Fluent English required; Mandarin/Chinese proficiency is a plus.

Responsibilities

• Open and maintain shipment files with complete and accurate information.
• Monitor air import shipments from arrival to final delivery with status updates.
• Coordinate with customs brokers for timely clearance.
• Collaborate with airlines, terminals, warehouses, and logistics partners.
• Arrange pickups and final deliveries and ensure service commitments.
• Proactively communicate shipment delays and documentation issues.
• Review and maintain shipment records per procedures and regulations.
• Resolve customer, carrier, and vendor issues professionally.
• Prepare shipment reports to support billing accuracy.
• Maintain accurate status in logistics systems.
• Support bonded cargo and other import processes as applicable.
• Collaborate with team to meet daily operational needs.
• Perform additional duties and special projects.

Skills

Communication

Interpersonal skills

Organization

Microsoft Office

Written & verbal communication

English fluency

Mandarin Chinese

Tools

Cargowise

Job description

About the role: Overview:

Join our team as a Logistics Specialist/Air Import Operations Coordinator, where you'll be pivotal in ensuring the timely movement of shipments and maintaining efficient communication with clients and overseas agents. Your attention to detail and proactive approach will be instrumental in meeting key performance indicators (KPIs) and optimizing our logistics processes. The Air Import Operations Coordinator will support the efficient movement and importation of shipments while ensuring timely delivery, accurate documentation, regulatory compliance, and a high level of customer service. The role will provide hands-on exposure to shipment coordination, customs clearance, air cargo operations, transportation, and international logistics.

Location:

near JFK Airport

Key Responsibilities:

• Open and maintain shipment files in the designated logistics system, ensuring information and documentation are complete and accurate.
• Monitor air import shipments from arrival through final delivery and provide timely status updates to customers and overseas agents.
• Verify cargo arrival information and coordinate with customs brokers to facilitate timely customs clearance.
• Coordinate with airlines, cargo terminals, ground handlers, trucking companies, bonded warehouses, CFS facilities, and other logistics partners to support the efficient movement of freight.
• Arrange pickups and final deliveries and monitor shipments to ensure service commitments are met.
• Communicate proactively with customers regarding shipment delays, documentation discrepancies, customs issues, and other operational matters.
• Assist with reviewing and maintaining shipment documentation and records in accordance with company procedures and applicable regulatory requirements.
• Assist with resolving customer, carrier, and vendor issues while maintaining professional and effective communication.
• Prepare transaction and shipment reports to support accurate and timely customer billing.
• Maintain accurate shipment status information within applicable logistics management systems.
• Learn and support bonded cargo, customs clearance, and other import-related processes as applicable.
• Collaborate with colleagues, supervisors, and department managers to support daily operational requirements.
• Perform additional duties and special projects as assigned.

Job Qualifications:

• Minimum of 1 year of Air Import operations experience is highly preferred.
• Strong communication and interpersonal skills.
• Proactive with strong organization skills.
• Proficiency in Microsoft Office and computer skills.
• Excellent written and verbal communication skills.
• Experience with Cargowise is a plus.
• Previous experience in freight forwarding is highly preferred.
• Fluent English is required; proficiency in Mandarin/Chinese required.