Bilingual LTD Claims Team Lead (Remote)

Manulife

United States

Remote

USD 47,000 - 78,000

Full time

14 days+

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Benefits offered by this job

Remote work

Job summary

Manulife invites a bilingual Associate Manager for CAF LTD to lead a disability claims team serving CAF veterans. The role emphasizes strong leadership, technical guidance on complex claims, and fostering collaborative relationships with plan members and case managers.

The position involves supervising workflow, mentoring staff, and ensuring high-quality disability management practices across the CAF LTD plan. Remote work arrangements are available in Canada.

Qualifications

Minimum 2-3 years of supervisory experience.
Strong knowledge of Group Disability adjudication and case management practices.
Knowledge of medical terminology.
Experience in technical staff training and development.
Post-secondary education in a health sciences field is helpful.

Responsibilities

Monitor workflow, perform performance management, and hire staff.
Ensure effective disability management practices.
Provide technical guidance on complex claims issues.
Conduct quality reviews to identify strengths and opportunities.
Mentor and support case managers to achieve positive outcomes.
Build relationships with stakeholders through effective communication.
Drive business and service outcomes.

Skills

Supervisory experience

Group disability adjudication

Medical terminology

Staff coaching

Bilingual English/French

Decision-making

MS Word

Excel

Outlook

Education

Post-secondary health sciences

Tools

MS Word

Excel

Outlook

Job description

The position involves supervising workflow, mentoring staff, and ensuring high-quality disability management practices across the CAF LTD plan. Remote work arrangements are available in Canada.

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