Bilingual Disability Administrator (Remote)

Manulife; California; Hybrid; USD 30,000 - 49,000; Full time

Job summary

Manulife is seeking a Bilingual Disability Administrator to join the National Group Life & Disability team. The role provides essential administrative support for disability and life insurance services, helping with claim operations, privacy, and stakeholder coordination.

The position requires post-secondary education, bilingual English and French, and prior administrative or customer service experience in insurance or banking.

Qualifications

• Post-secondary education required (college diploma or university degree).
• Bilingual English and French required. If in Québec, proficiency in both languages to support clients from other provinces.
• Experience in administrative or customer service (insurance or banking).
• Proficient with Word, Excel, and Adobe applications.
• Strong attention to detail and accuracy.
• Ability to manage multiple tasks in a fast-paced environment.

Responsibilities

• Process access and file copy requests by reviewing documentation and consents to ensure appropriate information is released.
• Review and redact third-party information to maintain privacy compliance.
• Manage and respond to inquiries across multiple shared email inboxes.
• Complete claim-related follow-ups and administrative activities.
• Process vendor invoice payments accurately and efficiently.
• Perform data entry and maintain information within claims management systems.
• Prepare, distribute, print, and mail correspondence to claimants and stakeholders while ensuring privacy protocols.
• Coordinate and schedule Medical Consultant calls.
• Assist with onboarding new clients, including file transfers and administrative coordination.

Skills

Bilingual English/French

Administrative experience

Microsoft Word

Excel

Adobe applications

Analytical problem-solving

Multi-tasking

Education

College diploma or university degree

Tools

Microsoft Word

Excel

Adobe Acrobat

Job description

Manulife is seeking a Bilingual Disability Administrator to join the National Group Life & Disability team. The role provides essential administrative support for disability and life insurance services, helping with claim operations, privacy, and stakeholder coordination.

The position requires post-secondary education, bilingual English and French, and prior administrative or customer service experience in insurance or banking.