Bilingual Loyalty Sales Manager - Call Center

att; Chicago (IL); On-site; USD 62,000 - 93,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

401(k) plan

Tuition reimbursement

Paid time off

Paid holidays

Parental leave

Caregiver leave

Disability benefits

Life insurance

Employee discounts

Wellness programs

EAP

Job summary

AT&T is seeking a leader to guide a consumer telesales team in a Chicago-based call center, driving revenue growth and exceptional customer service. The role focuses on directing daily operations, optimizing vendor integrations, and implementing innovative workforce strategies.

The position requires 5+ years in sales leadership, a BS/BA, and bilingual capabilities. The successful candidate will oversee recruiting, training, and performance to meet quotas and customer experience goals.

Qualifications

• Bachelor’s degree (BS/BA) desired.
• 5+ years of related sales experience.
• Must be bilingual.

Responsibilities

• Lead a consumer telesales organization to exceed customer experience objectives and manage people effectively.
• Analyze data to develop and implement strategies that drive revenue generation and continuous improvement.
• Direct daily activities and execution of call centers and vendor operations to achieve revenue goals and reduce expenses.
• Implement strategic policies and develop innovative initiatives for technology, corporate compliance, training, and workforce planning.
• Collaborate with various business areas to drive strategic alignment, manage change, and maintain strong domestic and international vendor relationships.

Skills

Leadership

Education

Bachelor’s degree (BS/BA) desired

Job description

AT&T is seeking a leader to guide a consumer telesales team in a Chicago-based call center, driving revenue growth and exceptional customer service. The role focuses on directing daily operations, optimizing vendor integrations, and implementing innovative workforce strategies.

The position requires 5+ years in sales leadership, a BS/BA, and bilingual capabilities. The successful candidate will oversee recruiting, training, and performance to meet quotas and customer experience goals.