Manager-Sales Loyalty-Bilingual Call Center

AT&T; Chicago (IL); On-site; USD 62,000 - 93,000; Full time

Benefits offered by this job

Medical/Dental/Vision coverage

401(k) plan

Tuition reimbursement program

Paid Time Off and Holidays

Paid Parental Leave

Paid Caregiver Leave

Adoption Reimbursement

Disability Benefits

Life and Accidental Death Insurance

Employee discounts

Job summary

AT&T in Chicago, IL is seeking a Manager for Sales Loyalty to lead a consumer telesales team, drive revenue growth and ensure superior customer service. The role involves data-driven strategy, process optimization, and cross-functional collaboration to meet targets.

Required are a Bachelor’s degree (or BS/BA) and 5+ years of related sales experience, with bilingual proficiency. The position is office-based in Chicago with 40 hours per week and a salary range described in the posting.

Qualifications

• Bachelor’s degree preferred and 5+ years of related sales experience.
• Bilingual required.
• Leadership and people management experience is a must.

Responsibilities

• Lead a consumer telesales team to exceed customer experience objectives and drive revenue growth.
• Analyze data to develop strategies for revenue generation and continuous improvement.
• Direct daily activities of call centers and vendor operations to achieve revenue goals and control costs.
• Implement strategic policies and innovative initiatives across technology, compliance, training, and workforce planning.
• Collaborate with internal business areas to align strategies and manage vendor relationships domestically.

Skills

Bilingual

Leadership

Education

Bachelor’s degree (BS/BA) desired

Job description

This position requires office presence of a minimum of 5 days per week and is only located in the location(s) posted. No relocation is offered.

Overall Purpose

To lead, direct, and optimize a team of telesales representatives in a consumer call center, driving revenue growth through effective sales and upselling strategies while ensuring superior customer service and satisfaction.

Key Roles and Responsibilities

• Leadership and Customer Experience: Lead a consumer telesales organization to exceed customer experience objectives and manage people effectively.
• Data Analysis and Strategy Development: Analyze data to develop and implement strategies that drive revenue generation and continuous improvement.
• Operational Management and Efficiency: Direct daily activities and execution of call centers and vendor operations to achieve revenue goals and reduce expenses.
• Strategic Policy and Innovation: Implement strategic policies and develop innovative initiatives for technology, corporate compliance, training, and workforce planning.
• Collaboration and Alignment: Collaborate with various business areas to drive strategic alignment, manage change, and maintain strong domestic and international vendor relationships.

Job Contribution

Oversees entry to mid-level sales employees, responsible for assigning tasks, implementing sales plans and adherence to company policies. Leads the team to manage small, less complex sales with a smaller quota or territory. Handles process-driven assignments with moderate oversight. Responsible for influencing decisions regarding the hiring, firing, disciplinary action, and promotional activity for subordinates.

Supervisor

Yes

Education/Experience

Bachelor’s degree (BS/BA) desired. 5+ years of related sales experience. Must be bilingual

Our Manager-Sales Loyalty jobs earn between $61,700.00 - $92,500.00 + commission $23,000 . Not to mention all the other amazing rewards that working at AT&T offers. Individual starting salary within this range may depend on geography, experience, expertise, and education/training.

Joining Our Team Comes With Amazing Perks And Benefits

• Medical/Dental/Vision coverage
• 401(k) plan
• Tuition reimbursement program
• Paid Time Off and Holidays (based on data of hire, at least 23 days of vacation each year and 9 company designated holidays)
• Paid Parental Leave
• Paid Caregiver Leave
• Additional sick leave beyond what state and local law require may be available but is unprotected
• Adoption Reimbursement
• Disability Benefits (short term and long term)
• Life and Accidental Death Insurance
• Supplemental benefit programs: critical illness/accident hospital indemnity/group legal
• Employee Assistance Programs (EAP)
• Extensive employee wellness programs
• Employee discounts up to 50% off on eligible AT&T mobility plans and accessories, AT&T internet (and fiber where available) and AT&T phone

Weekly Hours

40

Time Type

Regular

Location

Chicago, Illinois

Salary Range

$61,700.00 - $92,500.00

AT&T and its subsidiaries are committed to equal employment opportunity. All hiring, promotion, and other employment decisions remain merit-based and free from discrimination on the basis of race, color, religion, religious creed, national origin, ancestry, age, sex, sexual orientation, gender, gender identity, gender expression, physical disability, mental disability, pregnancy, medical condition, genetic information, marital status, citizenship status, military status, veteran status, or any other characteristic protected by federal, state, or local laws. In addition, AT&T will provide reasonable accommodations to qualified individuals with disabilities. AT&T is a fair chance employer and does not initiate a background check until an offer is made.