Bilingual Lobby Concierge - Healthcare Front Desk

Greater Lawrence Family Health Center, Inc.; Methuen (MA); On-site; USD 36,000 - 42,000; Full time

Benefits offered by this job

Comprehensive benefits package

Tuition reimbursement

Job summary

Greater Lawrence Family Health Center, Inc. is seeking a friendly, reliable Lobby Attendant to join our Facilities & Security team in Massachusetts.

The role greets patients, directs them to departments, and ensures a clean, welcoming lobby while maintaining safety and reporting issues promptly. Ideal candidates will have at least 2 years in healthcare or a customer-facing role, strong communication skills, and bilingual English/Spanish abilities.

Qualifications

• Minimum of 2 years of experience in healthcare, community services, or a customer-facing role preferred.
• Strong customer service and communication skills required.
• Bilingual Spanish/English strongly preferred.

Responsibilities

• Greet patients and visitors, answer questions, and provide directions to various departments.
• Maintain the cleanliness and organization of the lobby and other public areas.
• Monitor lobby activity to ensure a safe and secure environment; report concerns promptly.
• Notify Facilities or Housekeeping regarding spills, supply needs, or maintenance issues.
• Provide basic assistance to patients or visitors with special needs.
• Respond professionally to guest requests, concerns, or minor incidents, escalating issues as necessary.

Skills

Bilingual Spanish/English

Customer service

Education

High School Diploma or GED

Job description

Greater Lawrence Family Health Center, Inc. is seeking a friendly, reliable Lobby Attendant to join our Facilities & Security team in Massachusetts.

The role greets patients, directs them to departments, and ensures a clean, welcoming lobby while maintaining safety and reporting issues promptly. Ideal candidates will have at least 2 years in healthcare or a customer-facing role, strong communication skills, and bilingual English/Spanish abilities.