Security Console Operator - Patient Lobby Guardian

Greater Lawrence Family Health Center, Inc.; Lawrence (MA); On-site; USD 36,000 - 48,000; Full time

Job summary

The Greater Lawrence Family Health Center, Inc. is seeking a Lobby Attendant - Console Operator to help safeguard patients, staff and visitors. You will monitor security cameras and alarms, assist with phone communications, and perform security tours from the Security Command Center.

Qualifications include strong customer service, attention to detail, and reliable transport in Massachusetts. Bilingual Spanish-English is preferred but not required.

Qualifications

• Strong customer service skills, professionalism, and integrity.
• Strong attention to detail and ability to recognize safety concerns.
• Effective verbal and written communication.
• Reliability and ability to work under pressure.
• Willingness to learn security systems and procedures.
• Massachusetts Driver's License and reliable transportation required.
• Bilingual Spanish-English preferred but not required.

Responsibilities

• Monitor security cameras, alarm systems, and other technologies to maintain a safe environment.
• Respond to alarms and incidents promptly and appropriately.
• Escalate complex situations to management and/or law enforcement as needed.
• Use a motor vehicle to respond to alarms/incidents at GLFHC locations.
• Answer incoming telephone calls promptly and assist with communication and notifications.
• Conduct security tours (virtual and physical) as assigned.
• Complete incident reports, activity logs, and related documentation.
• Maintain the Security Command Center in a clean, organized condition.
• Notify management of housekeeping, supply, or operational concerns as needed.
• Provide general Lobby Attendant support including guest assistance and lobby maintenance.
• Respond to non-business-hour alarms and incidents as required.
• Maintain professionalism and prioritize in a fast-paced environment.

Skills

Customer service

Attention to detail

Verbal & written communication

Reliability

Multitasking

Willingness to learn security systems

Spanish-English bilingual (preferred)

Education

High School Diploma or equivalent

Tools

Security cameras

Alarm systems

Telephone communications

Job description

The Greater Lawrence Family Health Center, Inc. is seeking a Lobby Attendant - Console Operator to help safeguard patients, staff and visitors. You will monitor security cameras and alarms, assist with phone communications, and perform security tours from the Security Command Center.

Qualifications include strong customer service, attention to detail, and reliable transport in Massachusetts. Bilingual Spanish-English is preferred but not required.