Bilingual Loan Solutions Specialist

OneMain Financial; Pasadena (TX); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Health and wellbeing options

401(k) 4% match

Employee Stock Purchase Plan

Tuition reimbursement

Paid time off 15 days

Paid sick leave

11 paid holidays

Volunteer time

Job summary

OneMain Financial is hiring a Loan Sales Specialist in Pasadena, TX. This on-site role focuses on listening to customer needs and offering friendly, fast financing solutions while driving branch goals.

Responsibilities include managing loan lifecycles, facilitating cross-channel communication, and educating customers on loan terms and optional insurance products. Preferred experience in sales or customer service, plus Spanish bilingual ability.

Qualifications

• High School Diploma or GED is required.
• Preferred: Sales, Collections or Customer Service experience.
• Bilingual Spanish required.

Responsibilities

• Effectively multitask and adapt to the dynamic demands of the role, ensuring timely and efficient service
• Exceed customer expectations through ease, empathy and encouragement, delivering results related to individual and branch goals
• Develop new connections and maintain ones by engaging customers throughout the loan process and life cycle, presenting tailored solutions based on customer needs
• Manage the life cycle of loans, including collections activities while maintaining compliance with all relevant laws and regulations
• Engage with customers and other departments through multiple technological channels, including phone, email, chat and our in-house systems
• Exhibit passion for achievement, bringing an internal drive to succeed and goal oriented attitude
• Clearly educate and inform customers on optional insurance products, ensuring customers have a thorough understanding of the loans, terms and their options

Skills

Bilingual Spanish

Customer service

Sales experience

Education

High School Diploma or GED

Job description

OneMain Financial is hiring a Loan Sales Specialist in Pasadena, TX. This on-site role focuses on listening to customer needs and offering friendly, fast financing solutions while driving branch goals.

Responsibilities include managing loan lifecycles, facilitating cross-channel communication, and educating customers on loan terms and optional insurance products. Preferred experience in sales or customer service, plus Spanish bilingual ability.