Bilingual Legal Receptionist: Front Desk & Admin

Sussman Law Firm, PLLC; Charlotte (NC); Presencial; USD 25 000 - 28 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Competitive Salary + Bonus

Discretionary Bonuses

Medical Insurance

Vision Insurance

Life Insurance

Disability Insurance

Paid Time Off

Paid Sick Time

Paid Personal Wellness Days

Paid Holidays

401(k) Plan

401(k) Match

Paid Jury Duty Time

Paid Professional Memberships

Approved Continuing Legal Education

Approved Classes or Seminars

Free Legal Services for Employees

Employee Referral Bonus

Fun Employee Celebrations

Resumo da oferta

Sussman Law Firm, PLLC in Charlotte, NC seeks a bilingual Legal Receptionist to manage front-desk operations, greet clients, and route communications. The role emphasizes professional client service in a fast-paced, client-focused environment.

The position requires English/Spanish fluency, strong organizational skills, and the ability to work a rotating Saturday schedule. Competitive pay and bonus potential are offered, with comprehensive benefits.

Qualificações

• Fluent in English and Spanish with strong verbal and written communication.
• High school diploma or equivalent; associate degree or college coursework preferred.
• Minimum one year of receptionist/administrative/customer service experience; law firm experience preferred.
• Strong interpersonal and customer service skills with professional, respectful communication.
• Professional telephone etiquette and the ability to handle a high volume of inquiries.
• Highly organized, detail-oriented, able to manage multiple priorities.
• Proficient in Microsoft Office and comfortable learning office software.
• Discretion and confidentiality when handling sensitive client information.
• Reliable with front-desk coverage and punctuality.
• Professional appearance for a client-facing law firm environment.
• Ability to work a rotational Saturday schedule 9:00 a.m.–1:00 p.m.

Responsabilidades

• Serve as the first point of contact for clients, visitors, and vendors.
• Route calls, messages, emails, and other communications.
• Greet clients and assist with check-in/check-out procedures.
• Enter prospective client information into the Firm’s systems.
• Schedule and coordinate initial consultations.
• Provide general, non-legal information and direct inquiries.
• Receive and process client payments per procedures.
• Handle mail, deliveries, and packages.
• Provide general administrative support including translation/interpretation.
• Maintain reception area and client-facing spaces.
• Meet KPI expectations and other performance standards.
• Other duties as assigned.

Conhecimentos

Bilingual English/Spanish

Customer service

Communication

Multitasking

Professional telephone etiquette

Microsoft Office

Formação académica

High school diploma or equivalent

Associate’s degree or college coursework preferred

Ferramentas

Practice management software

Microsoft Office

Descrição da oferta de emprego

Sussman Law Firm, PLLC in Charlotte, NC seeks a bilingual Legal Receptionist to manage front-desk operations, greet clients, and route communications. The role emphasizes professional client service in a fast-paced, client-focused environment.

The position requires English/Spanish fluency, strong organizational skills, and the ability to work a rotating Saturday schedule. Competitive pay and bonus potential are offered, with comprehensive benefits.