Bilingual Legal Case Manager — Remote Support

Staffing For Doctors; United States; Remote; USD 42,000 - 62,000; Full time

Job summary

Staffing For Doctors is seeking a proactive bilingual Case Manager & Legal Support Virtual Assistant to support a growing U.S.-based litigation practice. You will be the main operational contact for clients post-intake, ensuring consistent support through the PI lifecycle.

Responsibilities include client communication, records/bills collection, insurance contact, and onboarding support, while maintaining meticulous case files for the attorney to move toward demand and settlement.

Qualifications

• 1+ years of direct experience in a U.S. law firm as a Case Manager Assistant, Paralegal, or Intake Specialist (Plaintiff-side Personal Injury or litigation preferred).
• Solid grasp of the PI case lifecycle: intake, treatment, records/bills collection, demand, negotiation, and settlement.
• Direct experience requesting/tracking medical records and communicating with insurance adjusters regarding claims, MedPay/PIP, and liability.
• Exceptional bilingual fluency in English and Spanish with a warm, empathetic, and steady phone presence.
• Clear, structured writing skills; summaries and case notes must be actionable for attorneys.
• Hands-on experience with legal case management platforms (Filevine, CASEpeer, Clio, Litify, SmartAdvocate, or similar) and e-signature tools.

Responsibilities

• Client Communication & Treatment Follow-Up: Regular check-ins with clients on medical progress and case status to prevent gaps in care.
• Records & Bills Collection: Request, track, and retrieve records and billing statements via portals and calls; log documentation in the CRM.
• Insurance & Case File Management: Communicate with adjusters about claims, substantiate timelines, and flag files for demand.
• Intake & Onboarding Support: Handle inquiries, web leads, texts, gather facts, run screening scripts, and manage e-signatures for retainer agreements.

Skills

Bilingual English/Spanish

Client communication

Records management

Tools

Filevine

CASEpeer

Clio

Litify

SmartAdvocate

DocuSign

Job description

Staffing For Doctors is seeking a proactive bilingual Case Manager & Legal Support Virtual Assistant to support a growing U.S.-based litigation practice. You will be the main operational contact for clients post-intake, ensuring consistent support through the PI lifecycle.

Responsibilities include client communication, records/bills collection, insurance contact, and onboarding support, while maintaining meticulous case files for the attorney to move toward demand and settlement.