Bilingual Lead Case Manager -JOR

National Youth Advocate Program; Phoenix (AZ); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

33 paid days off

Healthcare benefits

Pet insurance

401(k)

Summer hours off

Mileage reimbursement

Phone allowance

Student loan repayment assistance

CEUs and trainings

Job summary

National Youth Advocate Program is seeking a Lead Case Manager for the La Jornada program in Phoenix. The role supervises case management staff, coordinates safe release services, and provides child-facing support on-site to families.

The position requires a Master’s or a Bachelor’s with 3+ years leadership experience, bilingual English/Spanish, and strong computer skills. NYAP offers competitive benefits and ongoing trainings, with travel as needed.

Qualifications

• Master’s degree in behavioral sciences, human services, or social services or equivalent experience.
• Demonstrated commitment to youth and families in service or advocacy.
• Valid professional license as required by state or contract.
• Must be at least 21 years old at hire date.
• Must have a valid driver’s license and reliable vehicle.
• Bilingual English/Spanish fluency.
• Proficient with office software and technology.

Responsibilities

• Coordinate case management and safe, timely release services with the team.
• Supervise, mentor, and train the case management staff regularly.
• Ensure continuous staff training on child welfare topics.
• Maintain strong relationships with foster parents and partners.
• Travel as needed to support services and compliance requirements.
• Participate in monthly/quarterly quality improvement activities.

Skills

Bilingual English/Spanish

Supervision

Case management

Communication skills

Education

Master’s degree in behavioral sciences

Bachelor’s degree + 3 years supervisory experience

Tools

Word processing

Excel

Database software

Job description

Job Details

• Job Location: Phoenix, AZ 85020
• Education Level: 4 Year Degree
• Job Category: Nonprofit - Social Services
• Working At NYAP

NYAP's commitment to doing what is best for children, youth, and their families is a core value and one that we look for in our newest team members.

Benefits

• 33 Paid days off each year! (11 holidays + 22 days PTO)
• Healthcare Benefits for you and your family.
• Pet insurance that provides discounts and reimbursements.
• Competitive salaries and benefits, including a 401(k), Summer Hours Off (Half-day Fridays and Work Anniversary Trips!)
• Mileage Reimbursement, Phone Allowance, Student Loan Repayment Assistance, CEU’s and ongoing trainings/education.

Why Work with Us? Exciting Benefits and Opportunities at NYAP!

The Lead Case Manager at La Jornada is responsible for coordinating case management and safe and timely release services. This position supervises and trains case managers and ensure that case managers complete relevant training on child welfare topics. The Lead Case Manager must provide child-facing services on-site.

Responsibilities

• Perform all work in a manner consistent with the National Youth Advocate Program’s Mission, Values and Philosophies.
• Provide supervision, mentoring, case consultation, and support to the case management team on a daily basis.
• Train and supervise staff
• Coordination of safe and timely release services in collaboration with the cross‑functional service delivery team.
• Travel as needed, to provide and support the provision of services to, and on behalf of, youth and families in compliance with organizational, contract, and regulatory requirements.
• Complete all required training and ensure the case management team complete all required training in a timely manner.
• Establish and maintain a strong relationship with assigned foster parents.
• Support and assist program staff in locating and assessing potential sponsors, gathering their information, and assessing whether the potential sponsor is suitable.
• Guide and support program staff safety assessment, crisis response, and behavioral stabilization services as required to assure safety and stability for children served.
• Participate in the Continuous Quality Improvement activities on a monthly/quarterly basis.
• Maintain a caseload as needed.
• Other duties as requested.

Minimum Qualifications

• Master’s degree in the behavioral sciences, human services, or social services fields from an accredited institution, or bachelor’s degree and at least 3 years of progressive employment experience that demonstrates supervisory and case management experience.
• Must demonstrate a sincere commitment to the service and advocacy for youth and families.
• A valid professional license as required and acceptable by state or contract regulations.
• Must be at least 21 years of age at the time of hire.
• Driving personal vehicle in the performance of this job is required. Must have a valid driver’s license, vehicle in good working order, and auto liability insurance coverage of $100,000/$300,000.
• Bilingual English/Spanish fluency.
• Proficient use of desktop and laptop computers, internet search, people management programs, smart phones and tablets, printers, fax machines and photocopiers as well as software including word processing, spreadsheet and database programs.

Other Skills

• Willingness to work flexible and non-traditional hours in the service of foster caregivers, families of origin, and persons served.
• Possess a sincere desire and ability to advocate for children facing behavioral health, immigration, educational, legal, development, and socio-economic challenges.
• Excellent written and verbal communication skills.
• Compassionate attitude and strong understanding of child development
• Nurturing teaching approach

Physical Demands

• Use of manual dexterity, tactile, visual, and audio acuity.
• Use of repetitive motion, prolonged periods of sitting and standing, and sustained visual and mental applications and demands.
• Occasional lifting (up to 25 pounds), bending, pulling, and carrying.
• Ability to travel frequently and drive vehicle while sitting for extended periods, with frequency varying based on program demands.
• Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of the job.

We are an Equal Opportunity Employer who celebrates diversity and are committed to creating an inclusive environment for all employees by prohibiting discrimination and harassment of any kind. All employment decisions are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Who we are

National Youth Advocate Program has been serving communities and clients since 1978 and we continue to grow each year. Our growth allows us to expand and develop new and innovative programs to meet the ever‑changing needs of those we serve. We offer unique and personalized services for families and individuals in four areas: Prevention/Intervention, Positive Youth Development, Out‑of‑Home-Placement and Reunification/Permanency.