Bilingual Case Manager - JOR

National Youth Advocate Program (NYAP); Roselle (IL); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Paid time off

Healthcare benefits

Pet insurance

Job summary

National Youth Advocate Program (NYAP) is seeking a Case Manager I for La Jornada, a child welfare role focused on timely assessments, service plans, and documentation in ORR's UC Portal. You will maintain case files, coordinate with Lead Case Manager, and ensure compliance with NYAP CQI Team policies.

The position requires a bachelor’s degree in behavioral sciences or social services, bilingual English/Spanish, and flexibility to work evenings or weekends.

Qualifications

• Bachelor's degree in behavioral sciences, human services or social services fields.
• Bilingual (English/Spanish). Fluency in Spanish is required.
• Flexible schedule including potential evenings and weekends.
• Proficient use of desktop and laptop computers, smartphones and tablets, printers, and standard office software.

Responsibilities

• Perform work consistent with NYAP's mission and policies.
• Coordinate case management services under Lead Case Manager.
• Maintain active caseload and supervise outreach for sponsorship and reunification.
• Ensure timely completion of assessments and service plans.
• Coordinate referrals to external care providers and communicate with stakeholders.
• Maintain UC electronic and physical case files and upload documents.
• Participate in Continuous Quality Improvement activities.
• Perform other duties as assigned.

Skills

Bilingual English/Spanish

Strong communication

Education

Bachelor's degree in behavioral sciences or social services

Tools

Word processing

Spreadsheet

Database programs

Job description

• NYAP's commitment to doing what is best for children, youth, and their families is a core value and one that we look for in our newest team members.
• 33 Paid days off each year!(11 holidays + 22 days PTO)
• Healthcare Benefits for you and your family.
• Pet insurance that provides discounts and reimbursements.
• Competitive salaries and benefits, including a 401(k), Summer Hours Off (Half-day Fridays and Work Anniversary Trips!)
• Mileage Reimbursement, Phone Allowance, Student Loan Repayment Assistance, CEU's and ongoing trainings/education.
• Why Work with Us? Exciting Benefits and Opportunities at NYAP!

Working At NYAP

• NYAP's commitment to doing what is best for children, youth, and their families is a core value and one that we look for in our newest team members.
• 33 Paid days off each year!(11 holidays + 22 days PTO)
• Healthcare Benefits for you and your family.
• Pet insurance that provides discounts and reimbursements.
• Competitive salaries and benefits, including a 401(k), Summer Hours Off (Half-day Fridays and Work Anniversary Trips!)
• Mileage Reimbursement, Phone Allowance, Student Loan Repayment Assistance, CEU's and ongoing trainings/education.
• Why Work with Us? Exciting Benefits and Opportunities at NYAP!

Position Summary

The Case Manager I for La Jornada is a child welfare professional responsible for the completion and submission of timely assessments and service plans, ensuring document uploads into ORR's UC Portal and maintaining required comprehensive case files compliant with ORR Policy and NYAP's CQI Team.

Responsibilities

The Case Manager I will perform duties including, but not limited to:

• Perform all work in a manner consistent with the National Youth Advocate Program's Mission, Values and Philosophies.
• Coordinate case management services for children in care under the direction of the Lead Case Manager.
• Maintain active caseload and work on sponsorship and reunification process.
• Ensure case management assessments are completed within ORR's allotted timeframes.
• Coordinate timely referrals to external care providers and consistent communication with relevant stakeholders on referral status, ensuring consistent care coordination communication between medical and behavioral health staff internally and externally.
• Coordinate timely referrals to child advocate services as needed, ensuring that the appropriate health interpretation and translation services are available, and ensuring coordinator of appropriate post-release services that include the continuity of health care services
• Conduct on-site admission and initial intake interviews of youth.
• Conduct interviews of sponsors/family members, or work alongside the Providencia Group (TPG) to complete sponsor vetting.
• Participate in pre staffing and staffing process.
• Coordinate with assigned legal service providers (LSP) for the timely provision of "Know Your Rights" presentations and legal screenings to children in care.
• Work to ensure children in care are provided a safe environment and safe and timely release from ORR care.
• Provide weekly face to face updates to youth, telephonic contact and updates to family members/sponsor;
• Effectively coach, mentor guide case managers in ORR policy, procedure and child welfare best practices.
• Establish and maintain a strong relationship with assigned foster parents, attend meetings with foster parents, and act as program liaison with foster caregivers.
• Drive children to facilitate program services, may include transportation to court appointments, attorney visits, other appointments as needed per contractual duties; this may also include transporting youth within or outside the United States for reunification purposes.
• Actively participate in the process of reporting significant incidents (SIRs) in accordance with existing policies and procedures.
• Ensure maintenance of UC electronic and physical files, including uploading documents in UC Portal, Evolve, and maintaining the corresponding physical file.
• Participate in the Continuous Quality Improvement activities on a weekly/monthly/quarterly basis.
• Perform other duties as assigned.

Minimum Qualifications

• Bachelor's degree in the behavioral sciences, human services or social services fields.
• Child welfare and/or case management experience is strongly encouraged.
• Required to work a flexible schedule to facilitate program services, including working on call schedules which includes weekends and evenings.
• Proficient use of desktop and laptop computers, smartphones and tablets, printers, fax machines, and photocopiers, as well as software including word processing, spreadsheet, and database programs.
• Bilingual (English/Spanish). Fluency in Spanish is required.
• Minimum automobile insurance coverage of $100,000/300,000 bodily liability coverage.
• 21 years of age, a valid state driver's license, reliable personal vehicle, and a good driving record.

Other Skills

• Must be able to work 8 UC cases with minimal supervision but may increase depending on sponsor category and other factors.
• Ensure the proper supervision of youth at all times.
• Demonstrates tolerance and respect for the ideas and actions of others.
• Possess a sincere desire and ability to advocate for children facing behavioral health, immigration, educational, legal, development, and socio-economic challenges.

PHYSICAL DEMANDS

• Use of manual dexterity, tactile, visual, and audio acuity.
• Use of repetitive motion, prolonged periods of sitting and standing, and sustained visual and mental applications and demands.
• Occasional lifting (up to 25 pounds), bending, pulling, and carrying.
• Ability to travel frequently and drive vehicle while sitting for extended periods, with frequency varying based on program demands.
• Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of the job.

We are an Equal Opportunity Employer who celebrates diversity and are committed to creating an inclusive environment for all employees by prohibiting discrimination and harassment of any kind. All employment decisions are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Qualifications

Who we are

National Youth Advocate Program has been serving communities and clients since 1978, and we continue to grow each year. Our growth allows us to expand and develop new and innovative programs to meet the ever-changing needs of those we serve. We offer unique and personalized services for families and individuals in four areas: Prevention/Intervention, Positive Youth Development, Out-of-Home-Placement, and Reunification/Permanency.

We look for individuals that are ready to make a direct impact and are excited to be an instrument in supporting the needs of our children, youth and families.