Laundry Attendant

Speed Queen Laundry - Spencer Hwy; Pasadena (TX); On-site; USD 17,000 - 22,000; Full time

Job summary

Speed Queen Laundry in Pasadena, TX is seeking a Customer Service Representative to assist customers with payment systems, machine selection, and wash/dry/fold orders while maintaining a clean, safe store.

The role emphasizes friendly service, safety, proper upkeep, and adherence to policies. You will process sales, educate customers, and handle routine store duties, including weekends.

Qualifications

• Experience in customer service preferred.
• Able to communicate clearly with customers.
• English proficiency required.
• Prior cash/payment system experience is a plus.

Responsibilities

• Assist customers with payment systems, machine selection, and wash/dry/fold orders.
• Maintain store safety and security.
• Keep store clean and presentable at all times.
• Report maintenance issues to management.
• Process sales and educate customers on products.
• Follow all policies and procedures.
• All other duties as assigned.

Skills

Customer service

Communication skills

English proficiency

Multi-tasking

Customer relationship building

Basic computer skills

Education

High School Diploma/GED

Job description

Purpose:

Under the direction of the Assistant Store Manager or Store Manager on duty, the Customer Service Representative is responsible for the daily duties in maintaining high levels of customer service through offering a clean, safe, and friendly store.

Position Responsibilities:

Primary:

• Customer Service and Satisfaction: Assists customers with the use of payment systems, machine selection and operation, retail purchases, and wash/dry/fold orders; handles customer questions/concerns and informs Assistant Store Manager or Store Manager, as needed. Reports to work in a neat and clean manner and wears appropriate uniform.

• Store Safety and Security: Maintains a safe environment inside and outside of the store by following proper security procedures and prioritizing employee and customer safety.

• Store Cleanliness and Upkeep: Ensures that the highest level of cleanliness is maintained inside and outside of the store at all times; follows proper cleaning routines and documents completion.

• Building and Equipment Maintenance: Documents equipment and building maintenance issues appropriately, escalating unsafe situations to the Assistant Store Manager or Store Manager on duty.
  

• Retail: Maintains a good visual presentation of retail products at all times; maintain a thorough understanding of retail products and educate the customer; accurately process sales and encourage customers to purchase additional items.
  

• Wash/Dry/Fold: Provides a consistent quality product to the customer by choosing the appropriate equipment for clothing and completing the order with care; completes logs accurately. Addresses customer concerns and issues in a timely and satisfactory manner; immediately informs Assistant Store Manager or Store Manager on duty of any claims.

• Policies and Procedures: Ensure that all company policies and procedures are followed at all times.

• All other duties, as assigned.

Position Qualifications:

Knowledge/Experience:

• Knowledge of commercial laundry products and payment systems is a plus, but is not required.

Skills and Abilities:

• Communicate effectively and be able to work with individuals from diverse backgrounds.
• English proficiency required
• Ability to manage multiple tasks at one time.
• Build strong customer relationships quickly.
• Basic computer skills.
• Able to work a flexible work schedule, including nights and weekends.

Education:

• High School Diploma/GED.

Physical Requirements:

• Position involves sitting long periods, standing, manual dexterity, stooping, bending.
• Position requires the ability to lift, carry, push, and pull up to 50 lbs. frequently. For greater weight items assistive devices will be provided.

EEO

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.