Bilingual Korean/English Coordinator, Air Import/Export

CJ Logistics America; Des Plaines (IL); On-site; USD 35,000 - 47,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

AD&D insurance

Disability plans

Job summary

Compucom Systems, Inc. seeks a Bilingual Desktop Tech to deliver deployment and on-site support for customers, resolving complex issues and ensuring smooth operation of apps and devices.

The Level 2 Technician will liaise with customers and internal teams to drive problem resolution and change management, with duties including training, account management, and ticket documentation. Travel is required; Reading, PA site.

Qualifications

• Bilingual in English and Spanish is required.
• Minimum 1 year of related field experience.
• Desktop and/or infrastructure support experience.
• Working knowledge of Windows operating systems, networks, databases and security concepts.
• Travel is required for this position.

Responsibilities

• Schedule and coordinate onboarding training for new hires at multiple office locations.
• Provide support for all aspects of asset management.
• Conduct training on the use of provided computer and mobile devices.
• Manage user accounts and permissions; perform password resets.
• Document progress and issues in the ticketing system.
• Communicate with customers at various technical levels and provide status updates.
• Support equipment setup in meeting rooms (projector, laptop, videoconference).
• Create and monitor incidents and requests in ServiceNow/ITNOW.

Skills

Bilingual English/Spanish

Desktop/Infrastructure support

Windows OS

MS Office

Tools

ServiceNow/ITNOW ticketing system

Job description

Compucom Systems, Inc. provides end-to-end IT managed services to enable the digital workplace for enterprise, midsize and small businesses. To enable our clients to focus on what matters most, we employ a customer-centric, hard-working, and talented group of people that Act Like an Owner, Do the Right Thing, and Have Fun Doing It! We're looking for a Bilingual Desktop Tech to join our team.

Responsible for providing deployment and onsite support to internal or external customers in resolving complex or escalated technology issues. They ensure the proper day-to-day operation of applications and equipment and troubleshoot on-site software and hardware issues on laptops, iPads, Tablets, Smart phones, and peripherals. As a Level 2 Technician, they may serve as a liaison between customers, departments, and within the organization to lead problem resolution and change management processes. Their work may be more technical in nature and could include more complex tasks, such as performing data transfers or building images.

This position is located in Reading, PA Must be Bilingual in English/Spanish

Responsibilities

• Schedule and coordinate Onboarding training for new hires in (7) Seven FirstEnergy office locations. Provide support of for all aspects of Asset Management.
• Conduct training and provide instructions on the use of provided computer and mobile devices.
• Performs account management and maintenance for various applications and systems (e.g., creates or modifies user accounts and permissions, and performs password resets).
• Consistently provides and updates notes, feedback, or documentation via the appropriate ticketing systems to track and monitor issues.
• Communicates with customers at all levels of technical and non-technical skill sets.
• Follow-up with end users to provide status updates as per service level guidelines (SLA's).
• Management and installation of equipment in the meeting room (projector, laptop, and videoconference).
• Create, monitor calls, incidents and requests using client provided ServiceNow & ITNOW ticketing system.

Skills & Qualifications

• Must be bilingual in English/Spanish.
• Minimum 1 year experience in related field.
• Desktop and/or Infrastructure support Experience.
• Working knowledge of Windows operating systems, networks, databases and network security concepts and tools is required.
• Working knowledge of the Microsoft Office application suite including MS Outlook.
• Travel is required for this position.

Wage Range

The hourly rate for this position is between $25.50 - $34.00 per hour, unless the local minimum wage is higher. Factors which may affect starting pay within this range may include geography/market, skills, education, experience and other qualifications of the successful candidate.

Benefits

• medical insurance
• dental insurance
• vision insurance
• life insurance
• AD&D insurance
• disability plans