Desktop Tech II

Fives DyAG Corp.; San Antonio (TX); On-site; USD 53,726,000 - 71,635,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

AD&D insurance

Disability plans

Employee Assistance Program

Paid holidays

Paid time off

Parental leave

401(k)

FSA/HSA

Job summary

Compucom Systems, Inc. is seeking a Level II Desktop Technician to provide onsite support in San Antonio, Texas. You will diagnose hardware, software, and systems issues, manage endpoints and printers, and assist with server or network-related tasks as needed.

Strong communication and documentation skills are essential to coordinate with customers and teams. The role emphasizes customer service, hands-on problem solving, and adherence to SOPs while delivering timely resolutions in a fast-paced

Qualifications

• Associates degree preferred or equivalent experience in Computer Science or Information Technology.
• Knowledge of the assigned area.
• Desktop and/or infrastructure support experience.
• Account-specific training or certification.
• Technical writing competency.
• Cloud & SaaS services competency.
• Strong customer service orientation.
• Effective written and verbal communication with stakeholders.

Responsibilities

• Diagnoses failures in hardware, software, and systems using established procedures.
• Performs service, repair, and installation of computer products including printers, PCs, laptops, tablets, and networks.
• Manages user accounts and permissions; resets passwords as needed.
• Keeps detailed notes in ticketing systems to track issues and actions.
• Communicates with customers across technical levels to provide status updates.
• Escalates complex issues to appropriate support groups per SOPs.
• Follows SOPs and uses knowledge management for issue resolution.
• Collaborates with teams across the organization.

Skills

Desktop support

Windows OS

MS Office

Customer service

Communication

Documentation

Networking basics

Education

Associate degree preferred

Tools

Ticketing systems

Printer/Scanner hardware

Job description

Compucom Systems, Inc. provides end-to-end IT managed services to enable the digital workplace for enterprise, midsize and small businesses. To enable our clients to focus on what matters most, we employ a customer‑centric, hard-working, and talented group of people that Act Like an Owner, Do the Right Thing, and Have Fun Doing It! We’re looking for a Level II Desktop Technician to join our team.

The Level II Tech is responsible for providing onsite support to internal or external customers in resolving complex or escalatedtechnology issues. They ensure the proper day-to-day operation of applications and equipment andtroubleshoot on‑site software and hardware issues on laptops, desktops, tablets, smartphones and/orprinters. They also may resolve higher level support to servers, and/or network equipment or performupdates, repairs, upgrades, backups, and other maintenance tasks. As a Level 2 Technician, they may serve as a liaison between customers, departments, and within the organization to lead problem resolution and change management processes. Their work may be more technical in nature and could include more complex tasks, such as performing data transfers or building images.

This role is onsite in San Antonio, TX

Responsibilities

• Diagnoses mechanical, hardware, software and systems failures, using established procedures
• Performs service, repair and/or installation of computer products including system hardware and software, MFD printers, PC's, laptops, printers, cell phones, tablets, single and multi-processor servers, and wired/wireless networking
• Performs account management and maintenance for various applications and systems (e.g., creates or modifies user accounts and permissions, and performs password resets)
• Consistently provides and updates notes, feedback, or documentation via the appropriate ticketing systems to track and monitor issues
• Communicates with customers at all levels of technical and non-technical skill sets
• Follow‑up with end users to provide status updates as per service level guidelines (SLA's)
• Elevates complex and/or high-priority problems they cannot solve to the appropriate support groups for resolution (L2 Tech, Manager, etc.)
• Follow all standard operating procedures (SOP) through the effective use of knowledge management
• Works collaboratively with people across the organization

Skills and Qualifications

• Associates degree preferred or equivalent experience in Computer Science or Information Technology from an accredited school
• Knowledge of assigned area required
• Desktop and/or Infrastructure support Experience
• Account Specific Training or Certification
• Technical writing competency
• Coding/programming competency
• Cloud & SaaS services competency
• Sound understanding of customer support, operations, and processes
• Able to communicate effectively both written and verbally, with key stakeholders, leadership, partners, team members, other organizations, and customers
• Ability to coordinate and prioritize multiple tasks simultaneously while maintaining attention to detail and quality
• Demonstrated capability to achieve results in a fast-paced, client driven environment
• Strong desire and enthusiasm to serve customers
• Working knowledge of Windows operating systems, networks, databases and network security concepts and tools is required
• Working knowledge of the Microsoft Office application suite including MS Outlook

Wage Range

The hourly rate for this position is between $18.75 - $25.00 per hour, unless the local minimum wage is higher. Factors which may affect starting pay within this range may include geography/market, skills, education, experience and other qualifications of the successful candidate.

Benefits

The Company offers the following benefits for this position, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, life insurance, AD&D insurance, disability plans, Employee Assistance Program, paid holidays (up to 12 days annually), paid time off (minimum of 10 days annually, which increases with seniority level), paid parental leave (minimum of 10 days annually), 401(k), FSA/HSA pre‑tax benefits. More detailed information can be found here.

Expiration Date

This posting is anticipated to remain open until 11/16/2026.

Equal Employment Opportunity

Compucom is committed to providing equal employment opportunities in all employment practices. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, protected veteran status, or any other characteristic protected by law.

Work Authorization

Candidates must be authorized to work in the United States without the need for current or future employer sponsorship.

Arizona Applicants

Arizona Applicants: TO THE EXTENT REQUIRED BY APPLICABLE LAW, THE COMPANY MAINTAINS A SMOKE‑FREE WORKPLACE.

California Residents

California Residents: PLEASE REVIEW THE CALIFORNIA CONSUMER PRIVACY ACT NOTICE.

We will consider for employment all qualified applicants, including those with criminal histories, arrest, and conviction records in a manner consistent with the requirements of applicable state and local laws. This includes the City of Los Angeles Fair Chance Initiative for Hiring Ordinance as well as the San Francisco Fair Chance Ordinance.

Maryland Applicants

Maryland Applicants: UNDER MARYLAND LAW, AN EMPLOYER MAY NOT REQUIRE OR DEMAND, AS A CONDITION OF EMPLOYMENT, PROSPECTIVE EMPLOYMENT OR CONTINUED EMPLOYMENT, THAT AN INDIVIDUAL SUBMIT TO OR TAKE A LIE DETECTOR OR SIMILAR TEST. AN EMPLOYER WHO VIOLATES THIS LAW IS GUILTY OF A MISDEMEANOR AND SUBJECT TO A FINE NOT EXCEEDING $100.

Massachusetts Applicants

Massachusetts Applicants: IT IS UNLAWFUL IN MASSACHUSETTS TO REQUIRE OR ADMINISTER A LIE DETECTOR TEST AS A CONDITION OF EMPLOYMENT OR CONTINUED EMPLOYMENT. AN EMPLOYER WHO VIOLATES THIS LAW SHALL BE SUBJECT TO CRIMINAL PENALTIES AND CIVIL LIABILITY.

Rhode Island Applicants

Rhode Island Applicants: THE COMPANY IS SUBJECT TO CHAPTERS 29-38 OF TITLE 28 OF THE GENERAL LAWS OF RHODE ISLAND, AND IS THEREFORE COVERED BY THE STATE’S WORKERS' COMPENSATION LAW.