Bilingual Japanese Project Leader – Cloud & Infra Specialist

Actus Consulting Group; New York (NY); Hybrid; USD 90,000 - 130,000; Full time

Job summary

Actus Consulting Group seeks a skilled IT Infrastructure Specialist in New York to deliver exceptional customer service, troubleshoot complex infrastructure issues, and support on-site deployments. The role collaborates with project managers and vendors to drive successful initiatives and security incident investigations.

The ideal candidate will combine strong analytical abilities with solid English communication andBasic Japanese for coordinating with headquarters on projects and operations,

Qualifications

• Experience handling complex support issues with focus on customer satisfaction.
• Ability to enforce quality service guidelines and ensure timely resolutions.
• Willingness to travel to client sites or data centers for on-site work.
• Collaborates with Project Managers and vendors to support infrastructure projects.
• Proactive in analyzing incident trends and implementing preventive measures.
• Coordinates with PSOC/CSIRT teams for security investigations.

Responsibilities

• Promote excellent customer service with effective response times and expert insights.
• Enforce quality of service guidelines for customers and service delivery.
• Travel to data centers or client sites for on-site technical work.
• Support infrastructure projects with Project Managers and external vendors.
• Troubleshoot infrastructure issues with distributors and manufacturers.
• Analyze incident trends and develop preventive solutions and process improvements.
• Investigate security events with PSOC and CSIRT teams.

Skills

Customer service

Interpersonal skills

English communication

Japanese basics

Analytical thinking

Tools

AWS

MS365

vSphere

Hyper-V

Windows Server (AD, Entra ID, Intune, Exchange)

Unix Server (Redhat)

SMTP server

SSO (Entra ID, Okta)

Active Directory

Cloud monitoring (CloudWatch)

Security tools (Defender, Cybereason, Deep Security)

Job description

Actus Consulting Group seeks a skilled IT Infrastructure Specialist in New York to deliver exceptional customer service, troubleshoot complex infrastructure issues, and support on-site deployments. The role collaborates with project managers and vendors to drive successful initiatives and security incident investigations.

The ideal candidate will combine strong analytical abilities with solid English communication andBasic Japanese for coordinating with headquarters on projects and operations,