Bilingual Janitorial Area Manager

ABM industries; Houston (TX); On-site; USD 70,000 - 110,000; Full time

Job summary

ABM Industries is seeking an Area Manager to oversee day-to-day operations for multiple facilities within a node. You will supervise staffing, quality control audits, client communication, and escalation resolution to meet service targets.

The role requires strong leadership, training ability, and hands-on onsite presence. You’ll partner with site leaders and the national team to ensure compliance with SOWs and client expectations.

Qualifications

• Excellent written and in person communication skills.
• Good computer skills and knowledge of software programs – Outlook, Skype, Teams, Excel, Chime, SharePoint.
• Ability to learn new customer-based programs as well.
• Experience in the facility service industry with a client facing background is preferred but not required.
• 3+years’ experience in leadership and team building.
• Must have valid driver license.
• Must have reliable transportation.
• Must be able to pass background check and drug screen.
• Bi-lingual/multi-lingual a plus.
• Ability to work long hours and be available 7 days a week.
• Ability to Multitask.
• Works well under pressure.
• Strong self-management skills.
• Must be organized and detailed oriented.

Responsibilities

• Ensures that all open positions are posted in a timely manner to backfill to avoid under target staffing levels and possible impact to service and site.
• Manages Payroll related items.
• Manages Employee concerns.
• Addresses any corrective action with employees.
• Weekly quality control inspections of all facilities in the node – thoroughly follows up on all findings and ensures correction.
• Ensures route cards are provided and maintained for all sites
• Has a strong relationship with client at all sites
• Ensures cleaning supplies and equipment are maintained, laundered or replaced as needed
• Ensures that all touchpoint cleaning check lists are posted, completed and retained for verification or audit purposes at all locations
• Ensures other site-specific check lists are posted, completed and retained
• Follows up on all escalations and ensures long term correction or resolution – shares updates with national team and site leader
• Spends no fewer than 4 hours per week working on related tasks for each account - dependent on node size and geographical area
• Spends no fewer than 4 hours per week physically onsite for each account - dependent on node size and geographical area
• Schedules a monthly walk with client site leader to complete quality control Inspection and follow up on all findings or call outs
• Manages all product/supply ordering where applicable for all accounts
• Ensures any new communications regarding SOW, SOPs, etc. are communicated out and or trained/reviewed with all staff in a timely matter, always meeting deadline provided
• Complete monthly training with all staff and retain/submit documentation of training
• Ensure new hire training is completed for all employees coming into the facility
• Ensure new staff members are trained and fully understand all ABM &/or client SOPs for specified site type
• Maintains communications with staff across all shifts at their sites
• Has full knowledge of the SOW for each site type in their market or node
• Immediately reports escalations to Facilities Operations Manager (FOM) in a timely matter
• Follows up and meets deadline on all National Team requests or directives
• Responding to emails, calls, and texts in a timely and professional manner
• Hours should be flexible be to ensure accountability across multiple shifts.
• Add “Hours Submission” daily for designation sites in SharePoint.

Skills

Communication skills

Outlook

Skype

Teams

Excel

Chime

SharePoint

Driver's license

Multilingual

Leadership

Team building

Multitasking

Time management

Organizational skills

Tools

Driver's license

Job description

Overview

This person will oversee day to day operations of a node or market of identified specialty facilities. They will ensure quality control of the facility, satisfaction of the site leader while exceeding client expectations. The Area Manager is responsible for overseeing day to day operations, escalations, training, staffing and coverage. Area Manager must be a professional in his/her understanding and knowledge of each site type in their area.

Benefit Information:

ABM offers a comprehensive benefits package. For information about ABM’s benefits, visit ABM Team Member Benefits | Staff & Management

Responsibilities

HR Related Tasks

• Ensures that all open positions are posted in a timely manner to backfill to avoid under target staffing levels and possible impact to service and site.
• Manages Payroll related items.
• Manages Employee concerns.
• Addresses any corrective action with employees.

Account and Site Customer Support

• Weekly quality control inspections of all facilities in the node – thoroughly follows up on all findings and ensures correction.
• Ensures route cards are provided and maintained for all sites
• Has a strong relationship with client at all sites
• Ensures cleaning supplies and equipment are maintained, laundered or replaced as needed
• Ensures that all touchpoint cleaning check lists are posted, completed and retained for verification or audit purposes at all locations
• Ensures other site-specific check lists are posted, completed and retained
• Follows up on all escalations and ensures long term correction or resolution – shares updates with national team and site leader
• Spends no fewer than 4 hours per week working on related tasks for each account - dependent on node size and geographical area
• Spends no fewer than 4 hours per week physically onsite for each account - dependent on node size and geographical area
• Schedules a monthly walk with client site leader to complete quality control Inspection and follow up on all findings or call outs
• Manages all product/supply ordering where applicable for all accounts

Employee Management

• Ensures any new communications regarding SOW, SOPs, etc. are communicated out and or trained/reviewed with all staff in a timely matter, always meeting deadline provided
• Complete monthly training with all staff and retain/submit documentation of training
• Ensure new hire training is completed for all employees coming into the facility
• Ensure new staff members are trained and fully understand all ABM &/or client SOPs for specified site type
• Maintains communications with staff across all shifts at their sites

Other Task and/or Requirements

• Has full knowledge of the SOW for each site type in their market or node
• Immediately reports escalations to Facilities Operations Manager (FOM) in a timely matter
• Follows up and meets deadline on all National Team requests or directives
• Responding to emails, calls, and texts in a timely and professional manner
• Hours should be flexible be to ensure accountability across multiple shifts.
• Add “Hours Submission” daily for designation sites in SharePoint.

Qualifications

• Excellent written and in person communication skills
• Good computer skills and knowledge of software programs – Outlook, Skype, Teams, Excel, Chime, SharePoint
• Ability to learn new customer-based programs as well
• Experience in the facility service industry with a client facing background is preferred but not required
• 3+years’ experience in leadership and team building
• Must have valid driver license
• Must have reliable transportation
• Must be able to pass background check and drug screen
• Bi-lingual/multi-lingual a plus
• Ability to work long hours and be available 7 days a week
• Ability to Multitask
• Works well under pressure
• Strong self-management skills
• Must be organized and detailed oriented.

This list is some but not all job duties and/or responsibilities that will be required for this position and managed on a proactive day to day.

REQNUMBER: 169460

ABM is proud to be an Equal Opportunity Employer qualified applicants without regard race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran or any other protected factor under federal, state, or local law. ABM is committed to working with and providing reasonable accommodation to individuals with disabilities. If you have a disability and need assistance in completing the employment application, please call 888-328-8606. We will provide you with assistance and make a determination on your request for reasonable accommodation on a case-by-case basis.