Bilingual IT Support Technician — Hardware & Desktop

PCS Wireless; Town of Florida (NY); On-site; USD 45,000 - 55,000; Full time

Benefits offered by this job

Competitive salary

Opportunities for professional growth

A supportive and collaborative work

Comprehensive benefits package

Job summary

PCS Wireless is seeking an IT Support Technician to provide day-to-day support for PC hardware and basic software at our Miami facility. You will set up workstations, troubleshoot hardware, and ensure devices are imaged and functional.

You will support staff with computers, printers, and peripherals in a collaborative IT team environment. This entry-level role requires basic Windows PC knowledge, the ability to lift up to 50 lbs, and bilingual English/Spanish skills.

Qualifications

• Entry-level or 1 year of experience in a role involving computer hardware or manual technical tasks.
• Basic familiarity with Windows-based PCs and standard computer hardware components.
• Must be able to lift up to 50 lbs, crawl under desks for cabling, and remain mobile to complete hardware tasks.

Responsibilities

• Unbox, move, and set up PCs, monitors, docking stations and printers to ensure employees have a fully functional workspace.
• Assist staff in warehouse with hubs, cables and other hardware issues.
• Reimage desktop and laptop computers with the standard company OS and verify that basic software is working correctly.
• Identify and resolve common PC issues, such as slow performance, peripheral connectivity problems, or hardware malfunctions.
• Run network cables, setup access points, and other networking equipment.
• Handle routine printer tasks including clearing jams, replacing toner/ink, and confirming network connectivity.
• Set up and provide basic troubleshooting for webcams, headsets, and multi-monitor configurations.
• Assist in tracking the movement of hardware and updating inventory records to ensure all equipment is accounted for.
• Receive new equipment shipments and organize the storage of spare parts and cables.
• Maintain tidy cabling and clean IT work areas to ensure a safe and professional environment.
• Complete assigned tickets and tasks in ITSM.

Skills

Windows basics

Hardware troubleshooting

Bilingual EN/ES

Job description

PCS Wireless is seeking an IT Support Technician to provide day-to-day support for PC hardware and basic software at our Miami facility. You will set up workstations, troubleshoot hardware, and ensure devices are imaged and functional.

You will support staff with computers, printers, and peripherals in a collaborative IT team environment. This entry-level role requires basic Windows PC knowledge, the ability to lift up to 50 lbs, and bilingual English/Spanish skills.