Bilingual IT Help Desk Technician (French/English) - Remote

Digital Management Llc; Sharonville (OH); Remote; USD 33,000 - 40,000; Full time

Job summary

Digital Management Llc is seeking a bilingual Help Desk Technician (French/English) for our MMS Contact Center. This remote role supports enterprise and government users via phone, chat, and email, assisting with mobil devices, activation, and service requests.

You will document interactions in ServiceNow, create and manage tickets, and guide users through troubleshooting steps in a fast-paced, high-volume environment. US citizenship may be required; scheduling flexibility is expected.

Qualifications

• High school diploma or equivalent.
• 1–2 years of experience in customer service, technical support, or a contact center environment preferred.
• Experience supporting mobile devices or working with mobile carriers is preferred.
• Ability to speak both French and English.

Responsibilities

• Provide first-level technical support to end users via phone, chat, and email.
• Troubleshoot and resolve issues related to mobile devices and accounts.
• Create and manage tickets in ServiceNow with accurate documentation.
• Process MACD requests (Moves, Adds, Changes, Disconnects).
• Guide users through troubleshooting steps and mobile activation.

Skills

Bilingual French/English

Verbal communication

Problem solving

Documentation

Multitasking

Overtime flexibility

Education

High school diploma or equivalent

Tools

ServiceNow

AD Manager

Microsoft Office

MDM tools

Job description

Digital Management Llc is seeking a bilingual Help Desk Technician (French/English) for our MMS Contact Center. This remote role supports enterprise and government users via phone, chat, and email, assisting with mobil devices, activation, and service requests.

You will document interactions in ServiceNow, create and manage tickets, and guide users through troubleshooting steps in a fast-paced, high-volume environment. US citizenship may be required; scheduling flexibility is expected.