Remote Bilingual Help Desk Technician - French/English

Digital Management Llc; Idaho; Remote; USD 33,000 - 40,000; Full time

Job summary

DMI is seeking a bilingual Tier I Help Desk Technician to join the MMS Contact Center in Sharonville, OH. This role provides frontline technical and customer support for enterprise and government clients using mobile devices, communicating via phone, chat, and email.

You will document interactions in ServiceNow, assist with device activation, and guide users through self-service portals. Growth opportunities exist within a fast-paced, 24/7 operation.

Qualifications

• Bilingual in French and English is required.
• 1–2 years in customer service or technical support preferred.
• Experience with mobile devices or carriers is a plus.

Responsibilities

• Provide first-level technical support via phone, chat, and email.
• Troubleshoot mobile devices, connectivity, and account services.
• Create and manage tickets in ServiceNow with accurate documentation.
• Process MACD requests (Moves, Adds, Changes, Disconnects).
• Assist with activation and initial configuration of devices.
• Guide users through orders in self-service mobility portals.
• Respond to inbound communications in a high-volume center.
• Maintain QA and service-performance standards; collaborate with teams.

Skills

Bilingual French/English

Customer service

Verbal communication

Troubleshooting

Documentation

Fast-paced environment

Education

High school diploma

Tools

ServiceNow

Active Directory

Microsoft Office

Job description

DMI is seeking a bilingual Tier I Help Desk Technician to join the MMS Contact Center in Sharonville, OH. This role provides frontline technical and customer support for enterprise and government clients using mobile devices, communicating via phone, chat, and email.

You will document interactions in ServiceNow, assist with device activation, and guide users through self-service portals. Growth opportunities exist within a fast-paced, 24/7 operation.