Bilingual Interpreter (English <> Haitian Creole)

TransPerfect; Texas; On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Comprehensive benefits package

Career advancement opportunities

Ongoing development opportunities

Job summary

TransPerfect is hiring professional bilingual speakers fluent in English and Haitian Creole to provide consecutive interpretation services in a variety of industries. Applicants should have experience in call centers or customer service and be capable of managing calls with accuracy and professionalism.

The position offers extensive training, development opportunities, and a comprehensive benefits package including medical, dental, and flexible spending account options.

Qualifications

• Ability to pass a language and interpreting skills assessment.
• Minimum of 6 months of call center, customer service, or interpreting experience.
• Comfortable with assertive communication and session control.

Responsibilities

• Provide consecutive interpretation services between English and Haitian Creole.
• Maintain confidentiality and impartiality at all times.
• Participate in ongoing training, coaching, and feedback sessions.

Skills

Fluency in English and Haitian Creole

Strong verbal communication

Ethical decision-making

Time management

Education

High school diploma or equivalent

College education preferred

Tools

MS Office

Job description

TransPerfect Connect is seeking highly fluent, professional bilingual speakers (English & Haitian Creole) with experience in a professional call center-style setting to provide consecutive interpretation services in medical, legal, customer service, and related industries.

Responsibilities

• Provide consecutive interpretation services between English and Haitian Creole across various industries.
• Ensure complete accuracy, clarity, and neutrality in interpretation—preserving tone, intent, and emotion.
• Maintain confidentiality and impartiality at all times.
• Manage call flow professionally, respectfully intervening when clarification is needed.
• Demonstrate emotional intelligence, especially in high‑pressure or emotionally charged interactions.
• Apply short‑term memory retention, active listening, and note‑taking techniques to manage longer exchanges.
• Remain strictly within the interpreter’s role without offering personal opinions or advice.
• Participate in ongoing training, coaching, and feedback sessions to maintain and enhance performance.
• Utilize basic computer tools (MS Office, internal platforms) to effectively manage calls and log activity.

Benefits

• Four weeks of paid training (on‑site or remote) covering interpretation techniques, note‑taking, memory retention, call management, and emotional control.
• Hands‑on role‑play simulations and coaching led by certified interpreters.
• Ongoing development opportunities, including advanced training for complex call types.
• Career advancement opportunities across interpreting, QA, training, and leadership roles.
• Comprehensive benefits package, including medical, dental, vision, 401(k), paid time off, company‑sponsored life insurance, short‑term and long‑term disability, and flexible spending account options.
• Private health insurance and access to a collaborative, supportive team environment.

Qualifications

• High school diploma or equivalent (required); college education preferred.
• Fluency in English and Haitian Creole, with B2+ proficiency or higher.
• Ability to pass a language and interpreting skills assessment.
• Minimum of 6 months of call center, customer service, or interpreting experience.
• Strong verbal communication, bilingual accuracy, and ethical decision making.
• Proven ability to think clearly and act professionally in fast‑moving, emotionally complex situations.
• Strong sense of professional responsibility, integrity, and time management.
• Comfortable with assertive communication and session control.
• Basic computer skills, including typing and MS Office navigation.
• Quiet, distraction‑free workspace conducive to active listening and sustained concentration.
• Stable home internet connection (cable, DSL, or fiber; cellular data and hotspots not permitted).
• Pre‑employment background check is required.
• Preferred: Certification in medical, legal, or community interpreting.
• Preferred: Experience with remote work tools and communication platforms.

Remote Work Requirements

• Quiet, comfortable, and distraction‑free work environment.
• Desktop or laptop computer (Windows or Mac) with at least 16GB RAM.
• Broadband internet connection (minimum 30Mbps download / 10Mbps upload); no cellular data or hotspot connections.
• Computer no older than 5 years with a functioning webcam.
• Windows10 or newer / macOS BigSur (OS11) or newer.

TransPerfect provides equal employment opportunity to all individuals regardless of race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by states, federal, or local law.