Bilingual Interpreter (English Haitian Creole)

TransPerfect; Kansas City (MO); Remote; USD 25,000 - 39,000; Full time

Benefits offered by this job

Four weeks paid training (remote or on

Career advancement opportunities

Comprehensive benefits package

Job summary

TransPerfect Connect is seeking highly fluent bilingual interpreters (English ↔ Haitian Creole) for a structured call center role. You will provide consecutive interpretation across medical, legal, and financial services, maintaining accuracy, neutrality, and confidentiality.

Four weeks of paid training are offered, with remote or on-site options. Ongoing development opportunities include QA, training, and leadership roles within a supportive team.

Qualifications

• Requires fluency in English and Haitian Creole (B2+).
• Minimum 6 months in call center, customer service, or interpreting work.
• Ability to pass language and interpreting skills assessment.

Responsibilities

• Provide consecutive interpretation between English and Haitian Creole across industries (medical, legal, customer service).
• Maintain neutrality, preserve tone and emotion, ensure confidentiality.
• Manage call flow professionally and log activity with basic computer tools.
• Participate in training, coaching, and feedback sessions to improve performance.

Skills

Bilingual fluency

Active listening

Interpretation

Call center experience

Education

High school diploma or equivalent

College education preferred

Tools

MS Office

Internal platforms

Job description

TransPerfect Is More Than Just a Job… Our greatest asset is our people, and nothing is more important to us than ensuring that everyone knows that. Each of our 100+ offices has its own individual identity, and each also has its own unique rewards. TransPerfect Connect is seeking highly fluent, professional bilingual speakers (English <> Haitian Creole) with experience using their language skills in a professional call center-style setting. We offer comprehensive, paid training to launch your career as an Over-the-Phone (OPI) and Video Remote Interpreter (VRI), helping clients across industries such as healthcare, legal, and financial services. If youre excited by meaningful work and thrive on purpose, this role gives you the chance to use your language skills to make a real difference! Interpreters at TPC play a vital role in facilitating accurate and culturally appropriate communication for limited-English speakers. Whether youre supporting a patient during a medical appointment or assisting someone in accessing essential services, your bilingual fluency directly contributes to meaningful, real-world impact. This is a structured, call center style role that goes beyond casual or conversational bilingualism. Ideal candidates bring professional-level command of both English and Haitian Creole and must be able to interpret complex conversations with speed and precision. This includes idiomatic expressions, specialized terminology (e.g., medical, legal, financial), and emotionally nuanced content. Success in this role requires strong active listening, emotional control, professionalism, empathy, and adaptability. Interpreters manage continuous live calls, often under pressure, while strictly following interpretation protocols to maintain neutrality, accuracy, and confidentiality.

KEY RESPONSIBILITIES

• Provide consecutive interpretation services between English and Haitian Creole across various industries (medical, legal, customer service, etc.)
• Ensure complete accuracy, clarity, and neutrality in interpretation—preserving tone, intent, and emotion
• Maintain confidentiality and impartiality at all times
• Manage call flow professionally, including respectfully intervening when clarification is needed
• Demonstrate emotional intelligence, especially in high-pressure or emotionally charged interactions
• Apply short term memory retention, active listening, and note taking techniques to manage longer exchanges
• Remain strictly within the interpreters role without offering personal opinions or advice
• Participate in ongoing training, coaching, and feedback sessions to maintain and enhance performance
• Utilize basic computer tools (MS Office, internal platforms) to effectively manage calls and log activity

WHAT WE OFFER

• Four weeks of paid training (on-site or remote) covering interpretation techniques, note-taking, memory retention, call management, and emotional control
• Hands-on role-play simulations and coaching led by certified interpreters
• Ongoing development opportunities, including advanced training for complex call types
• A meaningful opportunity to use your language skills to empower others, support critical conversations, and make a lasting impact
• Career advancement opportunities across interpreting, QA, training, and leadership roles

BENEFITS

• Comprehensive benefits package, including medical, dental, vision, 401k, paid time off, company-sponsored life insurance, short-term and long-term disability, and flexible spending account options
• Private health insurance and access to a collaborative, supportive team environment
• A proactive and accessible HR department that focuses on the staffs health and happiness

REQUIRED QUALIFICATIONS

• High school diploma or equivalent (required); college education preferred
• Fluency in English and Haitian Creole, with B2+ proficiency or higher
• Ability to pass a language and interpreting skills assessment
• Minimum of 6 months of call center, customer service, or interpreting experience
• Strong verbal communication, bilingual accuracy, and ethical decision making
• Proven ability to think clearly and act professionally in fast moving, emotionally complex situations
• Strong sense of professional responsibility, integrity, and time management
• Comfortable with assertive communication and session control
• Basic computer skills, including typing and MS Office navigation
• Quiet, distraction-free workspace conducive to active listening and sustained concentration
• Stable home internet connection (cable, DSL, or fiber; cellular data and hotspots not permitted)

PREFERRED QUALIFICATIONS

• Certification in medical, legal, or community interpreting (strong plus)
• Experience with remote work tools and communication platforms

REMOTE WORK REQUIREMENTS

• Quiet, comfortable, and distraction free work environment
• Desktop or laptop computer (Windows or Mac) with at least 16GB RAM
• Broadband internet connection (minimum 30 Mbps download / 10 Mbps upload) -- no cellular data or hotspot connections
• Computer no older than 5 years with a functioning webcam
• Windows 10 or newer / macOS Big Sur (OS 11) or newer

WHO WE ARE TransPerfect Connect is the worlds leading provider of interpreting services, including Over-the-Phone Interpretation (OPI) and Video Remote Interpretation (VRI). We support communication in over 170 languages and are committed to upholding the highest standards of linguistic accuracy, professionalism, and client care.

PLEASE NOTE While this is a remote/work-from-home position, it is not a flexible or "work-at-your-own-pace" role. This is a structured, call center style environment conducted from your home. Interpreters are expected to remain at their workstation and be fully available to handle continuous, back-to-back calls throughout their scheduled shift. Multitasking or attending to personal responsibilities during working hours is not permitted. Interpreters are expected to follow a pre published, variable schedule. Breaks and lunch periods may vary daily and are assigned by our Workforce Management team based on operational needs.

WE’RE LOOKING FOR INDIVIDUALS WHO

• Stay focused and attentive during high-volume, back-to-back call periods
• Handle pressure and emotionally complex conversations with calm and professionalism
• Welcome regular feedback and coaching as opportunities to grow and improve
• Thrive in clearly structured, schedule-driven work environments rather than informal or loosely managed remote roles
• Can follow strict interpretation protocols, maintain neutrality, and preserve confidentiality
• Are eager to use their bilingual fluency to support essential services in real time
• Bring strong emotional intelligence, integrity, and a deep sense of responsibility to their work
• Pre-employment background check is required.

TransPerfect Connect (TPC) is the worlds leading provider of remote interpreting solutions, including over-the-phone interpretation (OPI), video remote interpretation, multilingual email and chat support, business process outsourcing, and global call center services. TRI offers services in over 170 languages and employs industry-specialized interpreters screened for subject expertise. TPC is a division of TransPerfect, the worlds largest privately held provider of language services and globalization management technology solutions. TransPerfect provides equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by states, federal, or local law.

TransPerfect is the worlds largest provider of language services and technology solutions for global business. From offices in over 90 cities on six continents, TransPerfect offers a full range of services in 170+ languages to clients worldwide. More than 4,000 global organizations employ TransPerfects GlobalLink® Product Suite to simplify management of multilingual content. With an unparalleled commitment to quality and client service, TransPerfect is fully ISO 9001 and ISO 17100 certified. TransPerfect has global headquarters in New York, with regional headquarters in London and Hong Kong. For more information, please visit our website at www.transperfect.com. To learn more about our company culture, please watch our videos below: TransPerfect Effect TransPerfect Core Values